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1185G7 NUC11 PRO temperature issue

Anonymous
Not applicable
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I have a NUC with the 1185G7. In Cinebench / Prime I noticed that one core (Core Temp, HWinfo) is much warmer than the others. This leads to throttling, although the other cores are not critical (e.g. 3 cores at ~ 86-88°C, one at 98-100°C). Sometimes the difference is more than 12 degrees.

Should I exchange? Is thia a malfunction?
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3 Replies
AndrewG_Intel
Moderator
361 Views

Hello @Anonymous

Thank you for posting on the Intel® communities.

 

First, we would like to recommend reviewing and trying the following steps in case you haven't tried them yet:

 

  1. Update to the latest BIOS version for your Intel NUC.
  2. Load BIOS defaults (make sure to take note of any specific BIOS setting):
    1. Press F2 during boot to enter BIOS Setup.
    2. Press F9 to load defaults.
    3. Press F10 to save and exit BIOS Setup.
  3. Place the Intel NUC in a well-ventilated area.
  4. Check for obstructions around the Intel NUC's air vents.
  5. Try different fan control settings in BIOS:
    1. Press F2 during boot to enter BIOS Setup.
    2. Go to Advanced > Cooling.
    3. In the CPU Fan Header pane, experiment with setting Fan Control Mode to Balanced and Cool.
    4. Press F10 to save and exit BIOS Setup.

 

If the behavior persists, please provide the following information:

 

1- Run the Intel® Processor Diagnostic Tool to verify that both the processor and the GPU (Graphics Processing Unite) are fine. To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.

2- Please provide more details and replication steps on how you are monitoring the CPU temperature and throttling condition using Cinebench*/Prime* and HWinfo*. If possible, please provide screenshots or a short video.

 

3- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.
  • To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

AndrewG_Intel
Moderator
331 Views

Hello Anonymous

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
286 Views

Hello Anonymous

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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