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MSamb
Beginner
1,856 Views

5i3RYH cant boot Win10

Hey community,

first of all, sorry for my bad english.

I have an NUC 5i3RHY

-m2 SDD intalled

-SATA HDD installed

BIOS versions, i tried:

365

367

369

latest (downloaded yesterday)

I prepared my Intenso Business Line USB Stick with RUFUS (GPT / MBR tried).

I reset my bios to defaults, Legacy and Uefi is active.

If i have to choose a hdd for installing (Windows 10 install manager), i got a message "You cannot install on Device 0....activate the hardware in BIOS)

In the forum i read about pressing SHIFT+F10 and convert the hard drive to MBR / GPT, but both doesnt help.

Hardware is tested and fine. Tried multiple ISOs, USB STICKS, m2 SSD´s and different USB ports.

Also actiivating/deactivating UEFI or Legacy doesnt help. Preparing the stick in RUFUS with GPT or MBR doesnt help.

I have no idea, would be nice if you could help me. Answering fast.

Yours

Curryhoden (german/english)

0 Kudos
13 Replies
LeonWaksman
Super User
260 Views

1. You should leave the UEFI option enabled.

2. Check in bios Advanced>Devices>PCI that your M.2 slot is enabled and the SSD is recognized. The Windows should be installed on the SSD, rather than HDD.

3. The following tutorial explains how to install Windows 10. Skip on para. 12 and continue installation from para. 13 (UEFI boot): https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html Windows 10 Help Forums

4. I'm preparing my installation USB using Microsoft Media Creation Tool: https://www.microsoft.com/en-us/software-download/windows10 Download Windows 10

Leon

MSamb
Beginner
260 Views

1. Did it

2. It is recognized

3. Yeah i was doing it that way already

4. Did it with Windows Media Creation and RUFUS

Nothing changed.

LeonWaksman
Super User
260 Views

1. Please attach to your post two images of bios screen:

- Advanced>Devices>Sata

and

- Advanced>Devices>PCI

Leon

MSamb
Beginner
260 Views

LeonWaksman
Super User
260 Views

1. I can see on the image from your NUC (this with PCI screen), that the SSD is not recognized in the M.2 slot. I'm attaching to this post 2 images from one of my NUCs (NUC6i5SYH). You can see the SSD on both images: SATA and PCI.

2. Remove and reinstall your SSD again taking care that is correctly inserted into M.2 socket and fastened with screw from the other end.

3. Remove your HDD and leave the SSD only installed.

4. Enter Bios and press F9 followed by "Y", to set bios default settings. Press F10 followed by "Y" to save the setting and exit bios.

5. Power your NUC OFF and ON again. Enter Bios and verify that your SSD is recognized now by Bios in PCI screen.

6. Install Windows following the tutorial I've sent to you. Delete the all partitions you see, till you see one unallocated space. Now pres NEXT and the installation should continue.

Leon

MSamb
Beginner
260 Views

Thanks for your help.

I did all the things you said,

remove M2 and install it again

remove my hdd

restart the Nuc, reset the Bios to defaults and finally restarting the NUC

Same problem. I tested the SDD and its OK, no mistakes.

Any other ideas?

idata
Community Manager
260 Views

Hello curryhoden

 

Thank you for posting in our Intel ® Community.

 

I have sent you a private message to discuss some personal information, please take a look at your inbox.

 

I hope this helps.

 

Regards,

 

Diego S.

 

LeonWaksman
Super User
260 Views

1. After looking on your SSD data sheet I saw that this is M.2 SATA SSD (not M.2 PCI SSD). So this is the reason that you can't see it on the PCI screen in bios. Well, I think now it is recognized in bios.

2. You have written that you have follow the procedure of installing Windows I've send. Can you please attach image of the installation screen shown in para. 13 of this tutorial. Can you please attach image showing unallocated space after deleting all existing partitions and the second image after pressing on NEXT. And again, install Windows with the HDD removed. This will reduce the chance of installing Windows on the HDD instead on SSD.

Leon

MSamb
Beginner
260 Views

# GERMAN #

Sehr geehrte Community, sehr geehrter Supporter,

nach langem ausprobieren und lesen im Intel-Forum bin ich etwas weiter gekommen.

Ich habe es geschafft Windows 10 (x64, Vers. 1803, von Microsoft.com) zu installieren.

Notwendige Schritte:

-Aktiviere UEFI / Legacy BIOS

-Erstelle bootbaren USB Stick mit Microsoft Media Creation Tool

-Boote vom Legacy USB Stick (Intenso Business Line 16GB)

-Beim Auswählen der Festplatten (Win10 install manager) drücke SHIFT + F10

>diskpart

>select disk 1 (number of Kingston SSD)

>clean

>convert gpt

>exit

-NUC neustarten

-Boote vom Legacy USB Stick

!!!HIER KANN ICH NUN AUF DIE M2 SSD INSTALLIEREN!!!

ABER:

Nach erfolgreicher Installation ist es mir NICHT möglich von der Kingston SSD zu booten

Die SSD wird unter "UEFI BOOT DEVICES" angezeigt, aber versucht man zu booten erscheint:

"no bootable device found .. insert boot device"

-Habe bereits BIOS auf defaults gestellt

-Versucht mit Legacy ODER UEFI zu booten, alle Kombinationen Ohne Erfolg

-Selbes Problem bei Windows 8, Windows 8.1, Ubuntu 16.04

Für weitere Tipps bin ich dankbar

# ENGLISH #

Dear community, deare supporters,

after a long time of reading the INTEL-Forum and a few tries later,

i was able to install Windows 10 (x64, Vers. 1803, from Microsoft.com).

Necessary steps:

-activate UEFI / Legacy BIOS

-Create bootable USB Stick with Microsoft Media Creation Tool

-Boot from Legacy USB Stick (Intenso Business Line 16GB)

-When choosing a harddisk for install (Win10 install manager), press SHIFT + F10

>diskpart

>select disk 1 (number of Kingston SSD)

>clean

>convert gpt

>exit

-reboot NUC

-Boot from Legacy USB Stick

!!!NOW I WAS ABLE TO INSTALL ON M2 SSD !!!

BUT:

After installation of Windows 10, i wasnt able to boot from it.

The SSD is shown under "UEFI BOOT DEVICES", but if I try to booot from it:

"no bootable device found .. insert boot device"

-Tried to set the BIOS to default settings

-Tried to boot with UEFI OR Legacy option active, but all the combination failed

-same problem with Windows 8, Windows 8.1, Ubuntu 16.04

I am thankful for any advices.

LeonWaksman
Super User
260 Views

Hello curryhoden ,

We have some communication problems, I'll try once more

My comment are colored in blue

-activate UEFI / Legacy BIOS - Correct

-Create bootable USB Stick with Microsoft Media Creation Tool - Correct

Remove your HDD, leave only SSD in M.2 slot

-Boot from Legacy USB Stick (Intenso Business Line 16GB) - If this is USB created by Microsoft tool this is UEFI boot and not legacy boot. You should use the USB created with Microsoft tool.

The following steps are wrong:

-When choosing a harddisk for install (Win10 install manager), press SHIFT + F10 wrong

>diskpart wrong

>select disk 1 (number of Kingston SSD) wrong

>clean wrong

>convert gpt wrong

>exit wrong

Instead of the above steps follow this tutorial starting in para.13 (press on this link) https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html Windows 10 Help Forums . You should delete all existing partitions and since you have only one drive installed (SSD in M.2 slot) you should see one unallocated space.

Now press Next and Windows installation will continue.

After finishing installing Windows, you may reinstall your HDD. If your HDD will be not recognized in Windows, I'll give you additional steps.

Leon

MSamb
Beginner
260 Views

Hey,

yes you are right, communication was wrong, sorry for that.

I did everything exactly like you wrote down earlier.

Green text is my feedback

-activate UEFI / Legacy BIOS - Correct - DONE

-Create bootable USB Stick with Microsoft Media Creation Tool - Correct - DONE

Remove your HDD, leave only SSD in M.2 slot - DONE (IMG_8165.jpg)

-Boot from Legacy USB Stick (Intenso Business Line 16GB) - If this is USB created by Microsoft tool this is UEFI boot and not legacy boot. You should use the USB created with Microsoft tool. - DONE with Microsoft Tool

I did NOT do the following steps.

 

The following steps are wrong:

-When choosing a harddisk for install (Win10 install manager), press SHIFT + F10 wrong

>diskpart wrong

>select disk 1 (number of Kingston SSD) wrong

>clean wrong

>convert gpt wrong

>exit wrong

----------------------------------------------

But now I am not able to boot from UEFI Stick.

Stick was created with newest version of Media Creation Tool (downloaded today, Tool downloaded ISO itself)

The USB Stick is shown in the UEFI Boot Menu but i am not able to boot from it. (IMG_8167.jpg)

First try: double click USB Stick in VisualBios to boot from it after next restart - FAILED

Second try: starting NUC, Press F10, choose UEFI:USB Stick - FAILED

Both gave me the error: insert a boot media......standard text

I tried all USB Slots, setting BIOS to default (combination of uefi OR leagacy) and everything backwards. NOTHING HELPED

EDIT, found that, do you think this is the problem here?

/message/308193# 308193 https://communities.intel.com/message/308193# 308193

Was not able to do the following steps:

Instead of the above steps follow this tutorial starting in para.13 ...

LeonWaksman
Super User
260 Views

Hello curryhoden ,

So, in this case we have probably some compatibility problem with your USB stick. For your information, if your installation media is compatible, your NUC should boot from it automatically without need to enter boot menu. Try to use other USB and prepare your installation media again with Microsoft Media Creation tool. An addition option to create installation media is to use Microsoft Media Creation tool to download Windows 10 ISO file and then to create bootable USB using Rufus and this ISO file.

I'm for my self using the first option.

Leon

MSamb
Beginner
260 Views

# ENGLISH#

I got Windows 10 running now. (IMG_8170.jpg)

STEPS:

-Burned microsoft.com iso to a dvd

-I connected the DVD Drive of my pc with the SATA Port of the NUC (IMG_8171.jpg)

-After some retries (normal with that old DVD drive) i was able to run the installer

-At windows partition choosing, i deleted the M2 and now i could install Windows without UEFI error

-After full installation and first boot, i reconnect the HDD instead of DVD to the SATA Port

Now i am able to boot from M2 automatically and can use the HDD in Windows as normal NTFS device

IMPORTANT:

"Kingston DataTraveler 100 G3 16GB USB" is NOT BOOTABLE (in UEFI mode)

"Intenso Business Line 16 GB" == "Kingston DataTraveler 100 G3 16GB USB"

Thank you to all Admins, supporters and the whole Intel company for helping.

Your customer service is awesome!!!!!

Never seen a motivated support unit like that.

Wish to add a lot of german companies to CC, to show a godlike example of service.

CONCLUSION:

-Would buy a new Intel NUC, if time will come 10/10

-Would fully recommend Intel Products 10/10

-Is a 100% happy Intel NUC user 10/10

-Would fully recommend Intel support 10000000/10

thousand of thanks and a nice weekend from germany:

Michael Samberg

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