8i3beh full screen laggy image

[AraXan]

Hi everyone

I was finally able to revive my nuc after network card issues and when plugged into lg c1 I have noticed strange issue. Whatever media i play full screen I am dropping frames now and then and image is not so crisp as I would expect. It does not matter if this is 4k 60fps video or simple 720p. It is visible on any media players, youtube as well. I have latest video drivers, 8gb ram, 256 Gb ssd. HDMI cable is 2.0a.

Any ideas more then welcome.

Cheers
Aragh

[AraXan]

Hi everyone
I was able to track the issue and it seems the processor itself is not ready to drive 4k output to arc. Once I change to 1080p resolution, everything is working well. What is more interesting in 4k mode processor is so occupied it stops to process packets incoming from wireless all in one keyboard and touchpad.

Is there anything I can do to improve the situation?

[Steven_Intel]

Hello AraXan,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

• If possible, provide a video/pictures of the issue.
• How were you able to track the information provided?
• Download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[AraXan]

Hi Steven

It is hard to have a screen shot of missing fpses. I can clarly see performance issues on 4k display and none of those in 1080p.

Please find attached file.

Cheers

[DeividA_Intel]

Hello AraXan, 

Thanks for the rep[ort provided. Before we continue further, I would like to confirm the following:

1. Can you take a short video where we can see the issue?

2. Have you performed any changes to the BIOS?

3. Does the issue appear with different monitors and cables?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Hello AraXan,

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.

[AraXan]

Guys I am on vacation. I wi be back in few days then review what you have wrote. Closing the topic when is issue is still alive is somewhat not fair...