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TFlur
Beginner
542 Views

8i5BEK getting blue screen errors with two sticks of RAM installed

Intel NUC8i5BEK Intel Core i5-8259U

CORSAIR Vengeance 16GB (2 x 8G) DDR4 2400 (CMSX16GX4M2A2400C16)

Crucial MX500 M.2 2280 250GB SATA III 3D NAND Internal SSD (CT250MX500SSD)

 

I get various blue screen errors on Windows 10 related to memory. I ran memtest86 and the Windows Memory Diagnostic tool, both failed indicating memory issues. So Corsair replaced the memory for me. Turns out it wasn't the problem because the issues persisted and I found that running a single stick would get the memory tests to pass. I sent these results to Intel Tech Support and they actually indicated I may be seeing a common problem and they replaced the NUC. Well the new NUC and new memory is still failing both memory tests when both sticks are installed. The memory kit I am using is on the compatible list for this NUC but I feel like I am seeing an edge case or something. Do I need to change the speed/timings in bios? All the options are greyed out for memory performance in my bios so I don't think this is an option.

 

Is anyone else experiencing this? I wonder if I should just blindly try a different memory manufacturer or just get a single 16GB stick? I think Intel should help facilitate this return with newegg because I purchased this memory kit based on their compatibility list.

0 Kudos
5 Replies
AlHill
Super User
82 Views

I would try a different memory manufacturer.

 

Doc

 

TFlur
Beginner
82 Views

And do what with the memory kit I purchased, throw it away? I am passed the return period with Newegg.

Trial-Member
New Contributor III
82 Views

If I were you, here's what I'd do:

 

Check that your NUCs BIOS is on the latest version. If not: update it.

 

And then lamenting doesn't help.

Either your NUC has a defect, or the RAM.

 

If you have exceeded the return deadline, I would recommend contacting the dealer and explaining the situation. I've already had good experiences when I suggested to the dealer to exchange the "return hardware" for others. Mostly this was free of charge. Most dealers are interested in keeping you as a customer. And if you don't just want your money back, but an exchange of the hardware, then the dealers will recognize that you have serious reasons.

Trial-Member
New Contributor III
82 Views

BTW: If Intel replaced your NUC you should have a confirmation about this. This should be a good indicator for your dealer, showing that you are really trying to solve a problem, not just "testing" your hardware.

AlHill
Super User
82 Views

It was your suggestion: " I should just blindly try a different memory manufacturer"

 

If another manufacturer's memory works, you can always sell the cosair on some auction site.

If another manufacturer's does not work, just return it.

 

And, all of this is assuming you are at the proper bios level.

 

Doc

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