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sz3bbylA
Novice
382 Views

8i7hnk Admin password !

In my nuc 8i7hnk bios on security I have

Admin password - this cannot be reset even I try reset bios width jumper removed

It is an specific password ?

can somebody tell me how to set this one ?

0 Kudos
15 Replies
LeonWaksman
Super User
166 Views

  1. Did you powered your NUC with the Security Jumper removed?
  2. Was the Configuration Menu displayed (see the attached image)?

 

Leon

 

configurationMenu.jpg

sz3bbylA
Novice
166 Views

yes !

 

even if I put jumper back I cannot set new password because I don't know password

I tried admin ADMIN 8i7hnk .....and many like that

LeonWaksman
Super User
166 Views

  1. Once you saw Configuration menu, did you pressed on "2" key on keyboard?
  2. After clearing BIOS password (with the Security Jumper removed), what are you seeing after depressing on F2? Can you enter Bios?

 

Leon

 

sz3bbylA
Novice
166 Views

After pressing "2" , closing computer ....., on this process even if I remount jumper back or no Admin password exist .If I try to change it I'm send prompt to insert Admin password

I try some combinations , no one working

 

I ask myself many times what is for this Admin password, what manage in bios, how can be used ....

Wanner_G_Intel
Moderator
166 Views

Hello sz3bbylA, 

 

Please let us know if you are following these steps below:

 

Before you start

  • Make sure the computer and any attached devices are powered off.
  • Disconnect the computer from the power source.
  • Remove the computer cover.

 

  • Find and remove onboard configuration jumper.
  • Plug in the computer to a power source and power on the computer.
  • The computer displays the Config Menu.
  • Select [2] Clear BIOS User and Supervisor Passwords.
  • Power off the computer and disconnect it from the power source.
  • Place the configuration jumper back to its original position

 

---Please check the original position of the jumper in section 2.2.3.4 BIOS Security Jumper of the Technical Product Specification file.

 

  • Replace the cover.
  • Plug in the computer to the power source and power on the computer.
  • After that, go to BIOS > Advanced > Security, and set a new password.

 

Now, to give you an example, setting a BIOS password may prevent unauthorized access to your unit. In other words, this may prevent another person from changing your BIOS configuration and damage your system.

 

Please let us know if the issue persists.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

sz3bbylA
Novice
166 Views

Thank you again for fast responding.

All steps explained very well let me change :

Supervisor password

user Password

 

supervisor password block bios for unauthorised changes

user password bloc for unauthorised boot

this can be changed any times if you are the owner of device, or can be erased in this steps explained up

there are two more buttons in security bios:

set admin password

set user password

 

when I try to set Admin password appear an box ask me for admin password

was impossible to change it

 

Admin password is not the same width supervisor password

if i remove Supervisor password , Admin Password persist to be there

I clear passwords like in example give it by you but Admin Password STATUS .......INSTALLED !

 

bios was upgraded all the time to the latest !

Wanner_G_Intel
Moderator
166 Views

Hello sz3bbylA,

 

Thank you for your response.

 

We will attempt to reproduce this behavior in-house. We will update this thread as soon as possible.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Ronny_G_Intel
Moderator
166 Views

Hi sz3bbylA,

 

I would second Wanner, removal of the board jumper and hitting option 2 when the system prompts you for options should remove the Administrator password. I just tested it on 2 different systems with no issues.

 

I would recommend running BIOS recovery on your system and if the issue persists then I would go with product replacement, please give us a call, here is the contact us information: https://www.intel.com/content/www/us/en/support/contact-support.html#@7 use phone or chat options and make reference to case 04479719

 

I hope this helps,

Ronny G

Ronny_G_Intel
Moderator
166 Views

sz3bbylA,

 

Quick clarification: BIOS recovery fist to try to correct any BIOS corruption and after that, try again the removal of the jumper and option 2. If you already tried this and no luck, please reach out to our technical team via Phone or Chat for product replacement.

 

Thanks,

Ronny G

Wanner_G_Intel
Moderator
166 Views

Hello sz3bbylA,

 

Were you able to perform the steps recommended by Ronny_Intel?

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

sz3bbylA
Novice
166 Views

My computer bios was corrupted

That was happens on my old nuc before bios to broke at all

I was run width that nuc like I described around half year , and computer just stop displaying on monitor the bios, when I started

The nuc is now on warranty

I just await now my nuc to turn back to see if is working normal

I just described this problem because all the time I got a spike in my head using it like this and I don't understand difference between Admin password and Supervisor password

Wanner_G_Intel
Moderator
166 Views

Hello sz3bbylA,

 

Thank you for your response.

 

As soon as you have any updates about this, please let us know.

 

We will do further research about the Supervisor and Admin passwords.

 

For information on BIOS Security Features, please check the section 3.9 BIOS Security Features on the Technical Product Specification file.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Ronny_G_Intel
Moderator
166 Views

Hi everyone,

 

A quick note regarding this question:

 

The Admin password in BIOS is intended for the SSD and not for the BIOS and it completely depends on the type of drive that you have attached to the system, with this in mind, the capability of adding this password belongs to the SSD and so the options display in BIOS.

 

This password is stored in the SSD (usually in the drive controller) and cannot be reset via the system BIOS, it can be modified if you have the password but regular BIOS reset/clean won't affect SSD encryption password.

 

I hope this helps,

Ronny G

 

 

 

sz3bbylA
Novice
166 Views

Thank you

I understand now

 

But one more think

I never set password for hdd drive(or admin password)

But on brand new computer Admin password exist and cannot be changed !!!!, also cannot be reset

I have one samsung 970 evo plus and one crucial mx 500, I never set password for it ....

Admin password just exist inside bios and nothing can do

 

I relay not use it but I was curious what is that

there no document where to say how to use it

computer is working, is starting windows and is functional

Ronny_G_Intel
Moderator
166 Views

Hi sz3bbylA,

 

My apologies for the late replay, I have been looking into your late comment with very little to no results:

  • The system shouldn't behave like that if the password was never set up before
  • The 2 or 3 systems I have tested do not exhibit this behavior but I heard from a peer that he remembers a similar issue, the problem is: he doesn't remember the fix
  • This issue may be a combination of the NUC BIOS and the type of SSD that you have.

 

Here are my suggestions:

  • If possible, please try a different SSD Brand and Model and check the behavior
  • Check for any more recent SSD firmware
  • Contact the SSD manufacturer for support (they may be aware of this issue)
  • Very last resource, replace the NUC but something is telling me that it is a NUC + your SSD combination that behaves this way. Your SSD is behaving like if it is encrypted and you should be prompted for the password but you are not.

 

If you are willing to replace this unit (I hardly believe this is going to fix this issue) please call us and refer to case 4479719. Here is the contact us: https://www.intel.com/content/www/us/en/support/contact-support.html#@7

 

Thanks,

Ronny G

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