Intel® NUCs
Support for Intel® NUC products

ALC1220 NUC13RNG

dubiletto
Beginner
301 Views

Hello, I remember that I tried to do an update and it had failed 2 times. I left out and half archived. I don't know what this knows.

I show you an image, it says unknown installation. I want to know what I did because it had failed error. I would like to uninstall, but I don't know the product to uninstall it, because I think it is of no use to me.

The error was that it was not compatible with my system. I think I made a very serious mistake by your proposal, and now that it failed, there is a useless installation trace in my computer. I don't know how to fix this problem.

Pilote Audio ALC1220 NUC13RNG

2022-12-04_113323.jpg

0 Kudos
1 Solution
Hugo_Intel
Moderator
138 Views

Hello dubiletto


Thank you for posting on the Intel communities. If I may jump into the conversation, I just want to confirm as @n_scott_pearson suggested the history of the  Intel® Driver & Support Assistant will remain, however, this does not mean that the installation was actually processed, only installations with the green check mark should have been installed. The installation history feature was recently added to the tool as you can check in the following article.


Best Regards,


Hugo O.

Intel Customer Support Technician.


View solution in original post

9 Replies
n_scott_pearson
Super User Retired Employee
279 Views

This was a configuration error in Intel's catalog. Drivers were unnecessarily being offered. The issue has been addressed and the drivers will no longer be offered. If you are still seeing them being offered, you should clear your browser cache and, for good measure, reboot.

...S

dubiletto
Beginner
258 Views

Thank you for your reply.

So I just have to ignore the information that tells me "unknown installation"?

Because even deleting the browser cache, it still shows this information, as if I left a trace in my computer of what failed on December 20, when I exited the proposed installation attempt.

n_scott_pearson
Super User Retired Employee
248 Views

Where are you seeing this information? In IDSA?

dubiletto
Beginner
234 Views

Updated search, see image I shared in first post.

n_scott_pearson
Super User Retired Employee
231 Views
The installation record is going to remain, but the installer should have aborted without doing anything once it recognized that the supporting hardware wasn't present.
...S
dubiletto
Beginner
192 Views

So nothing is installed, it's just a trace, I don't have to worry?

Yes, once he tried to install with a blue background of the software instalation in light to dark gradient, that's when he didn't finish the installation marking an error.

Hugo_Intel
Moderator
139 Views

Hello dubiletto


Thank you for posting on the Intel communities. If I may jump into the conversation, I just want to confirm as @n_scott_pearson suggested the history of the  Intel® Driver & Support Assistant will remain, however, this does not mean that the installation was actually processed, only installations with the green check mark should have been installed. The installation history feature was recently added to the tool as you can check in the following article.


Best Regards,


Hugo O.

Intel Customer Support Technician.


dubiletto
Beginner
122 Views

Thank you very much for your precision. For me my subject to this is settled now, thanks to your reactions.

Hugo_Intel
Moderator
101 Views

Hello dubiletto


We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best Regards,


Hugo O.

Intel Customer Support Technician.


Reply