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RHenk
Beginner
2,300 Views

After BIOS update to V50 both NUC's fail to install Windows 10 or Linux

I have 7 NUC's (6i7KYK) they all run ether on .41 or .49... Now I updated 2 of them to .50 and both no fail to install Windows 10 or Linux?!

Any advise?

0 Kudos
27 Replies
RHenk
Beginner
159 Views

Also booting them with a pre-installed version of WIN10 installed on a NUC with BIOS version 49 will crash them!

idata
Community Manager
159 Views

Hello, rfhenke.

 

 

Thank you very much for sharing this issue you are having with the Intel® Communities Team.

 

I understand you are facing some problems installing Windows 10 or Linux and, booting up a pre-installed OS on you NUCs after a BIOS Update to the 0050 version.

 

 

Allow me to share with you that there is a new BIOS version (0051) for your NUC. You can download this file by clicking https://downloadmirror.intel.com/27436/eng/KYSKLi70.86A.0051.EB.EXE here.

 

 

In order to perform the Update, please complete the steps of the following link: https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html

 

 

Please let me know the results.

 

 

 

Antony S.
RHenk
Beginner
159 Views

Great, but that didn't fix it...

I updated both NUC's to 51 and did a reset of bios default settings and they crash during install Windows 10 build 1709 and also tried build 1151... they crash with a blue screen showing bar code and this error

Stop code: SYSTEM_SERVICE_EXCEPTION

What failed: FLTMGR.SYS

Any advise?

AlHill
Super User
159 Views

Just curious - what anti-virus are you using?

Doc

RHenk
Beginner
159 Views

What are you talking about?? I am trying to install Windows to an empty SSD, no OS installed at all! ( Tried via USB and DVD )

AlHill
Super User
159 Views

Ok - disregard.

Doc

LeonWaksman
Super User
159 Views

1. What kind of RAM memory you have installed? Please give the exact P/N.

2. What is the P/N of your SSD?

3. Are those NUCs new units? Is it first O.S. installation?

Leon

RHenk
Beginner
159 Views

1. CT16G4SFD8213.C16FH1 (Crucial )

2. MZVKP512HMHQ (Samsung Pro 960 512GB) -- Also have tried Evo series

3. NUCs are both new never installed previously. -- Also worth noting I have 4 other exact same NUCs/RAM/Drives that are working fine, they are just running older OLD BIOS' (41 & 49)

LeonWaksman
Super User
159 Views

1. Did you tried to set the BIOS to default settings? (F9 followed by "Y" and F10 followed by "Y" to save the settings and exit).

2. I know that in release notes is written that the BIOS ver 50 can not be downgraded to ver 49, however I'll suggest to try to downgrade it using BIOS recovery method with the security jumper removed: https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html BIOS Recovery Update Instructions for Intel® NUC

Leon

RHenk
Beginner
159 Views

Leon,

as I wrote in my post... after updating the BIOS I did load the defaults!

Also as I wrote before I have 6 others working fine... they all came with BIOS 41..some I updated back then to 49 never had any issues...

When I needed another one in December I bought the same parts I have in all...but before I installed I checked and found out 50 was released... I updated the one to 50...and never was able to install Windows 10...

Then out of frustration and to be able to find out what the issue was I ordered another one and also same RM I used in all of them and another drive...... came with BIOS 41...updated to 50...same issue...

Then Christmas was around and when I got back to this issue the day before yesterday I posted my issue... then I was provided the link for 51... but as I wrote...that doesn't help... same issue on both of them!

So 2 bricks for all I care... I have one more ordered... but not going to update that one... I need a working setup...

as for downgrading... not really sure if that will void warranty? Could somebody form Intel please confirm if I can/should try this? Also the instructions claim to use a recovery version? but I checked the support page for my NUC and can't find any? or can I just downgrade to version 49?

https://downloadcenter.intel.com/download/27436/BIOS-Update-KYSKLi70-86A-?product=89187 Download BIOS Update [KYSKLi70.86A]

Rene'

LeonWaksman
Super User
159 Views

Hi Rene,

I understand your frustration. It is really frustrating. I've founded some other thread that may be is related to problem you have. I'm not sure that this is about same NUC model: . If you have some SATA SSD, try to install it in the M2 number 1.

Any way we will wait to the answer from Intel. I don't understand why Intel have answer in the above thread in private post. Now we don't know what was the solution.

I don't think that downgrading BIOS will void the warranty. Any way if you prefer, wait for Intel answer. Any way if you will try to downgrade BIOS, use the recovery method with jumper removed.

An other thing you may test is to move the RAM memory from failed NUC to the working NUC and prove that RAM is not causing this problem. I'm aware that it is the same P/N, but can be failed part or with wrong label.

Leon

RHenk
Beginner
159 Views

Leon,

I tried both M2 slots... I also tried different SSD's... and I swapped memory around... I'm kinda sure its not any of those items...

I wait for Intel to respond before I downgrade....

thanks for your input!

Rene'

RHenk
Beginner
159 Views

Hello...anybody from Intel reading this?

Antony S.?? thanks for your reply but any other advise since updating to 51 didn't help?

thanks,

Rene'

LeonWaksman
Super User
159 Views

Hi Rene,

While you have flashing new BIOS, are did you make it using recovery method with security jumper removed? If not, try to do this.

Leon

RHenk
Beginner
159 Views

Leon,

sorry I can't figure out what you ask of me... but I guess you mean

Flashing from 50 to 51 I did NOT use the the jumper... why would I? Care to explain?

MaryT_Intel
Community Manager
159 Views

Hi Rene',

I'll escalate to a Support Engineer. Thanks,

Mary T.

Support Community Manager

RHenk
Beginner
159 Views

Leon, the only option I seem to get working is going back using the recovery option...

So, for example I was able to go back to 50 from 51... but not back to 49... you also can't update to 51 from 50 using the recovery method...because the process doesn't over this option

Rene'

RHenk
Beginner
159 Views

idata
Community Manager
159 Views

Hello, rfhenke.

 

 

I really apologize the BIOS Update did not work for you.

 

 

Just for clarification, a BIOS downgrade will not void the Warranty so, we can try to perform a downgrade of the BIOS to the version it was properly working before. Just download the .BIO file of the version of your choice in the https://downloadcenter.intel.com/ Intel® Download Center and then, to complete the Downgrade, please follow the instructions of this link: https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html

 

 

Please let me know the results.

 

 

Antony S.

 

RHenk
Beginner
61 Views

Anthony,

I can't downgrade! From 50 to 49! The readme for 50 explains this and when I try I get some error

Rene'

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