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SergeyRomanov
Beginner
447 Views

After Windows update Hades Canyon has no Bluetooth device in the list

After latest windows updates I have no Bluetooth. My DELL mouse and keyboard stopped working. 

0 Kudos
7 Replies
LeonWaksman
Super User
439 Views

Hi Sergey,

The Bluetooth functionality was not affected in my Hades Canyon by the Windows update. So, please recheck if Bluetooth is not switched OFF and/or use the Troubleshooter to find the problem.

 

n_scott_pearson
Super User Retired Employee
433 Views

Leon's luck notwithstanding, other folks have reported this phenomena.

I suggest that you try a clean WLAN install. Here is proper process for performing a clean WLAN Install:

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: https://downloadcenter.intel.com/download/29876 and https://downloadcenter.intel.com/download/29849.
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From Apps & Features, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to step 6.
  4. Uninstall each instance present. When prompted, choose to "Discard Settings". 
  5. Manually reboot your computer.
  6. In Device Manager, check Network Adapters for an entry for Intel Dual Band Wireless-AC 8265. If none, go to Step 9.
  7. Right click on the entry for Intel Dual Band Wireless-AC 8265 and uninstall it, choosing to "Delete the driver software for this device".
  8. Go to Step 5.
  9. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
  10. (Optional but recommended) Clear each of your browsers' cache.
  11. Install the Bluetooth driver package (rule: always do Bluetooth first).
  12. Install the Wireless driver package.
  13. Manually shutdown and reboot your computer.
  14. Enable Internet access.
  15. Test.

Hope this helps,

...S

SergeyRomanov
Beginner
405 Views

Scott

This does not work. Still no Bluetooth icon.

LeonWaksman
Super User
400 Views

Hi Sergey,

"I do not even have Bluetooth in devices. And I do not even have button to turn it off or on."  If your O.S. is Windows 10, than you have Bluetooth button: Windows Settings  Devices > Bluetooth & other devices (see the attached image )

Leon

bluetooth.jpg

SergeyRomanov
Beginner
397 Views

2020-10-18_13-42-19.png

I do not have that toggle.

LeonWaksman
Super User
389 Views

Sergey,

You don't have the Bluetooth toggle, since probably the Bluetooth is disabled.

1. Enter BIOS - click on F2 during boot when you see the intel NUC logo.

2. In Advanced > Devices > Onboard Devices, check the Bluetooth.

3. Click on F10 followed by "Y" to save settings and exit.

4. Even better, you may set the BIOS settings to defaults - instead of  enabling Bluetooth only (see para 2 above), while in BIOS, click on F9 followed by Y and then F10, confirmed by "Y".

Leon

 

SergeyRomanov
Beginner
410 Views

I do not even have Bluetooth in devices. And I do not even have button to turn it off or on.

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