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FGrim3
Beginner
220 Views

After about a year my NUC 7i5BNH's USB port (blue front left) does not work anymore. The port can still charge my phone but no device or storage is recognized by Windows 10.

* I tried as suggested elsewhere removing the USB Hub from the Windows 10's device manager to no avail.

* Tried to adjust the Power Management options of USB Hubs in the device Manager, the USB Sleep settings of the Power Profile.

* I checked in the BIOS Advanced Devices USB: All ports are enabled. (I also tried to enable Legacy USB but it did nothing)

* Updated to the latest BIOS, firmware, and drivers

 

Any help is highly appreciated!

0 Kudos
5 Replies
LeonWaksman
Super User
91 Views

Check in Bios Advanced > Devices > USB that all ports are enabled.

 

Leon

 

FGrim3
Beginner
91 Views

I have booted into a Live Linux and found that the port is still dead.

I was hoping that it would work in a clean environment, and that a OS refresh could fix this - but it looks like this is a non-recoverable hardware defect. Sad. Not the end of the world, though.

Maria_R_Intel
Moderator
91 Views

Hello FGrim3,

 

We will send you a private message requesting personal information to better assist you.

 

Best regards,

Maria R.

Intel Customer Support Technician

 

Maria_R_Intel
Moderator
91 Views

Hello FGrim3,

 

Were you able to check the previous post?

 

Let me know if you need more assistance. 

 

Best regards,

Maria R.

Intel Customer Support Technician

 

Maria_R_Intel
Moderator
91 Views

Hello FGrim3,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Best regards,

Maria R.

Intel Customer Support Technician

 

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