After shutting down Windows, the LED of the power switch remains lit (NUC11TNBi7)

[d4826]

Hi,
After shutting down Windows, the LED of the power switch remains lit sometimes (approx. every 10th time). The monitor and Windows have already shut down. I then have to switch off the NUC by pressing the switch for about 5-10 seconds.
What could be the reason?

Thank you for your support.

Modell NUC11TNBi7

BIOS Version 0064

Microsoft Windows 11 Pro (64-Bit) Version (Build) 21H2 (10.0.22000)

[Steven_Intel]

Hello d4826,

Thank you for posting on the Intel® communities.

Please install the latest graphics driver 31.0.101.3222/31.0.101.2111 and check if the issue persists. You can download it here https://www.intel.com/content/www/us/en/download/19344/738230/intel-graphics-windows-dch-drivers.html

Let me know of the outcome.

Best regards,

Steven G.

Intel Customer Support Technician.

[d4826]

The new driver has solved the problem. Thanks for your support.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[ChunFu1]

Hi sir
please change the graphics driver to 2020/10/28 28.20.100.8935 version will solved this problem , here are all my customers all done and solved it. for you reference .

[Steven_Intel]

Thank you for your response, d4826,

We are glad to know you found a solution by updating the driver. Since the thread is solved, we will proceed to close it now.  

Please keep in mind that this thread will no longer be monitored by Intel. We appreciate your understanding.  

Best regards,

Steven G.

Intel Customer Support Technician.