After the NUC11PAHi7 BIOS is upgraded to 0046, the shutdown still occurs

[busuker]

Hello, everyone: My machine is NUC11PAHi7, Windows11 Professional. The BIOS has been upgraded from 0043 to 0046. Before the upgrade, there is a sleep that cannot be woken up, and after the shutdown, the blue power indicator is always on, and the power can only be unplugged. After upgrading to 0046, it has been running for two days, and it is no longer found that it cannot wake up after sleep. However, there is still a problem that the blue power indicator is always on after shutdown. Not every shutdown occurs, about a 1 in 5 chance.

[DeividA_Intel]

Hello busuker,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Performance kit - NUC11PAHi7.

In order to better assist you, please try the following:  

1. Load BIOS settings to default:

• Press F2 during boot to enter BIOS Setup.
• Press F9 to load defaults.
• Press F10 to save and exit BIOS Setup.

2. Check the LED power settings at the BIOS. You may need to check the "S5 Brightness": 

• LED behavior: https://www.intel.com/content/www/us/en/support/articles/000023554/intel-nuc/intel-nuc-mini-pcs.html

3. Try a BIOS recovery via security jumper:

• BIOS: https://www.intel.com/content/www/us/en/download/19694/bios-update-patgl357.html
• Steps (BIOS Recovery by the Security Jumper): https://downloadmirror.intel.com/736382/NUC-AptioV-UEFI-Firmware-BIOS-Update-Readme.pdf 

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Raze9000]

Try upgrading/downgrading your Intel graphics driver version to 30.0.101.1069 (https://www.intel.com/content/www/us/en/support/articles/000090556/intel-nuc.html). Had the same issue as you with the power led staying on after shutting down and it appears it's caused by the graphics driver version. I downgraded to ver. 30.0.101.1069 and haven't had any issues shutting down ever since. Just waiting on Intel to release a latest version again that fixes the issue, but for now, I have no complaints about the version I installed.

[DeividA_Intel]

Hello busuker, 

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello busuker, 

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician