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After windows update, when turning on PC error show's up: "Detected BIOS Security Jumper removed" nuc8i7hvk

TUnkn2
Beginner
287 Views

After windows update, when turning on PC error show's up: "Detected BIOS Security Jumper removed" on nuc8i7hvk

 

This is weird coz the problem happens randomly and sometimes im lucky it boots to windows normally.

What's not screen:

Detected BIOS Security Jumper removed

[1] Suppress this menu until the BIOS Security Jumper is replaced

[2] Clear BIOS User and Supervisor Passwords

[3] Clear Trusted Platform Module

[F2] Intel Visual BIOS

[F4] BIOS Recovery

 

None of option solves the problem, only after a couple resets i can luckily boot to windows so now i have to stay 24/7 on. I need help... What causes the problem and how to solve it? I there way to do it without opening the chase and do something with bumper? Im really not into that kind of stuff im afraid i will break something inside.. :(

 

 

 

0 Kudos
6 Replies
LeonWaksman
Super User
234 Views
  1. You are seeing the Configuration Menu (like this one on the attached image). This menu appears if the BIOS Security Jumper is removed (or not firmly sitting on its pins) and NUC is powered ON. The NORMAL position where the jumper should be installed is between pins 1-2. Please refer to Technical Product Specification, page 46
  2. There is no possibility to check the jumper and reinstall it correctly, without opening the upper NUC cover. This video show how to do this.

 

Leon

 

configurationMenu.jpg

TUnkn2
Beginner
234 Views

So all i have to do is turn off computer, open it up and check if the jumper is disconnected and connect it if so?

n_scott_pearson
Super User Retired Employee
234 Views

Yes. Remove the top cover and top board layer (which runs LEDs for skull lighting). This is detailed in the video that Leon linked as well as in diagram form in the HN/HV NUC's Integration Guide and User Guide.

 

Hope this helps,

...S

TUnkn2
Beginner
234 Views

UPDATE: I just did that: Check manual, turn off, open up, find bios jumper and... it was like it should be on position 1-2. Turn on computer and error does not show up anymore - can't reproduce error. Does that means by motherboard is damaged or something? I hate when something with hardware happens randomly..

LeonWaksman
Super User
234 Views

Could be that the jumper contacts or the pins on the motherboard are not clean. Or the jumper is sitting loose on the pins. If you have some contact cleaning solvent, you may spray it on the jumper.

 

Leon

 

n_scott_pearson
Super User Retired Employee
234 Views

Well, I would at least remove and then reinsert the jumper. If it feels like it isn't solid on the posts, then the jumper will need to be replaced.

...S

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