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Airplane Mode on log in screen



With no reason my bluetooth button suddenly dissapeared. I booted my mini PC in safe mode. The logon screen on the PC displys the PC as being in airplane mode. I am prompted to enter my microsoft account password. I entered it but the password is not validated. I changed it on antoher machine but there was no way to pass further. I guess because of the airplane mode my paswword cannot be validated by the microsft servers that are unreachable, the mini PC being offline. There is however an ethernet connection an assigned internal IP address and an online router but I can't get away from the airplane mode. Any suggestions? My mini PC is a NUC5i5RYK running on windows 10 64 bit. Thank you very much1

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1 Reply

Hello CNico15,

Thank you for posting on the Intel* Community.

Unfortunately, due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Best regards,

Maria R.

Intel Customer Support Technician

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