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Novice
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All games crash on NUC 6i7kyk + Windows 10?

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Hello,

Recently just purchased a NUC 6i7kyk off of newegg and installed Win 10 Pro on it this afternoon. After downloading all of the available Microsoft updates, and all of the driver and BIOS updates from Intel - I was displeased to find most games crash upon launch / shortly after starting to play. During the crash, I would sometimes get a notification from Windows 10 about the display driver stopped working / etc.

Not too familiar with what logging and triage information you would need - but anything that could be provided for me would be nice. Ideally I would have this setup playable within the next two weeks, I purchased this so I could take it up for a LAN happening soon.

Also, if this indeed just a software issue with Windows 10 - I might consider just running linux for the time being. I don't want to sit around all day re-installing stuff, so I will eagerly wait for some replies here.

Thanks -

quick edit:

- Games tried so far : Dota 2, Rocket League

edit # 2:

When Windows blue screens, it gives me the following keyword : "VIDEO_SCHEDULER_INTERNAL_ERROR"

Message was edited by: Harrison Weingard

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Novice
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Re: All games crash on NUC 6i7kyk + Windows 10?

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Okay quick update, I think I have made progress / it might be working now.

I downloaded specifically the drives available here:

https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?... Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

The first tool I used to get drivers installed, didn't install the right stuff:

http://www.intel.com/content/www/us/en/support/detect.html Intel® Driver Update Utility

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New Contributor I
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Re: All games crash on NUC 6i7kyk + Windows 10?

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I play a match of Dota 2 almost every day. So far, I've only crashed once. But that did not involve a message about the display driver. Rather, the screen froze and system locked up.

What SSD and Ram do you have installed?

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Novice
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Re: All games crash on NUC 6i7kyk + Windows 10?

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Thanks Noxxle, glad to hear that. By chance, are you connected through HDMI?

RAM is : HyperX 32GB http://www.newegg.com/Product/Product.aspx?Item=N82E16820104669 HX421S13IBK2/32

SSD is : Samsung p50 Pro M.2 http://www.newegg.com/Product/Product.aspx?Item=N82E16820147467 MZ-V5P512BW

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New Contributor I
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Re: All games crash on NUC 6i7kyk + Windows 10?

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Yes, HDMI.

SSD: Crucial MX200.

Ram: G-Skill F4-2133C15S-4GSQ originally, now G-Skill F4-2800C18D-16GRS.

Both memory configs appear to perform the same. The single crash was with the 2133mhz. I've had the 2800mhz installed for about a week.

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Novice
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Re: All games crash on NUC 6i7kyk + Windows 10?

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Okay quick update, I think I have made progress / it might be working now.

I downloaded specifically the drives available here:

https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?... Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

The first tool I used to get drivers installed, didn't install the right stuff:

http://www.intel.com/content/www/us/en/support/detect.html Intel® Driver Update Utility

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Novice
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Re: All games crash on NUC 6i7kyk + Windows 10?

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You must be joking, this driver is not even for your CPU, it is for 4th gen CPU, while nuc6i7kyk has 6th.

How did you choose it? Why not the 5th gen or any other then? It probably did not even install at all (check the display driver version in device manager)

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New Contributor I
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Re: All games crash on NUC 6i7kyk + Windows 10?

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If you are looking for more than the correct GFX driver, you can find all drivers for the NUC6i7KYK at this link: https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK Drivers & Software

Be sure to filter for your OS.

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Community Manager
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Re: All games crash on NUC 6i7kyk + Windows 10?

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Hello _nuc_user_6i7kyk:

 

 

Here is the link where you will find all the drivers for your Intel® NUC6i7KYK

 

NUC:

 

 

https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK

 

 

And here is the graphics driver for your NUC:

 

 

https://downloadcenter.intel.com/download/26157/Intel-HD-Graphics-Driver-for-Windows-7-8-1-and-Windo... https://downloadcenter.intel.com/download/26157/Intel-HD-Graphics-Driver-for-Windows-7-8-1-and-Windo...

 

 

Please try that one and let us the results.

 

 

Any questions, please let me know.

 

 

Alberto

 

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Community Manager
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Re: All games crash on NUC 6i7kyk + Windows 10?

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Hello _nuc_user_6i7kyk:

 

 

I just wanted to check if the information posted previously was useful for you, and if the problem still persists or if it was resolved?

 

 

Any questions, please let me know.

 

 

Alberto

 

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