Intel® NUCs
Support for Intel® NUC products
Announcements
Do you have improvements you would like us to make on this community site? If so, we would love to hear your feedback! Click here for an 8 question survey. Thanks!

App missing key

Danbobo
Novice
647 Views

How can I get the missing key from the INTEL UNITE HUB just downloaded and installed .

0 Kudos
1 Solution
Sebastian_M_Intel
Moderator
624 Views

Hello Danbobo, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

  1. What is the Intel Unite® version that you are using? 
  2. How is the configuration that you are using? Do you have your server and hub configured already? 
  3. How many systems do you have? Please provide the brand and model number of the systems that you have connected.  
  4. Did you follow the correct deployment guide depending on the version that you are using? https://www.intel.com/content/www/us/en/support/articles/000008523/software/software-applications.ht...  
  5. Please provide a screenshot of the missing key error message. 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


View solution in original post

15 Replies
Sebastian_M_Intel
Moderator
625 Views

Hello Danbobo, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

  1. What is the Intel Unite® version that you are using? 
  2. How is the configuration that you are using? Do you have your server and hub configured already? 
  3. How many systems do you have? Please provide the brand and model number of the systems that you have connected.  
  4. Did you follow the correct deployment guide depending on the version that you are using? https://www.intel.com/content/www/us/en/support/articles/000008523/software/software-applications.ht...  
  5. Please provide a screenshot of the missing key error message. 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


View solution in original post

Danbobo
Novice
601 Views

The version is 4.2.18036. Am using a Hub, no server right now, about ten connected systems, and a correct system guide.

Sebastian_M_Intel
Moderator
608 Views

Hello Danbobo,  

 

I can see that my previous post was marked as a solution. Can you please let us know if you need further assistance? 

 

If it was solved, can you let us know what answered your questions? 

  

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Danbobo
Novice
600 Views
Sebastian_M_Intel
Moderator
593 Views

Hello Danbobo,   

  

Thank you for your reply. 

 

Can you please specify what do you mean by "no server right now", does it mean that the server is not configured yet? 

 

Please be aware that for Unite version 4.x you must have your own server (on-premises) or a cloud service. The server is needed for PIN services as you can see here: https://www.intel.com/content/www/us/en/architecture-and-technology/unite/cloud-collaboration.html, please scroll down and see the image that compares on-premises and cloud collaboration. 

 

Make sure that you have followed all the requirements and configuration steps in the deployment guide: 

 

 

If you have made sure that your server is correctly configured, please follow these steps for the error that you are having: https://www.intel.com/content/www/us/en/support/articles/000031167/software/software-applications.ht...   

 

Please access the link for a detailed step by step fix.  

   

Regards,   

   

Sebastian M   

Intel Customer Support Technician   


Danbobo
Novice
583 Views

Am going to use the cloud for the server at Azure.

Sebastian_M_Intel
Moderator
572 Views

Hello Danbobo,   

 

Thank you for your update. 

 

I would like to clarify that Intel Unite does not support Azure* or any other 3rd party cloud services. Since a Server is required to deploy Intel Unite version 4.x you would need to deploy (install, configure and manage) your own on-premises Server. 

  

However, if you are interested in deploying Intel Unite version 4.x to take advantage of all its features without the need to own, manage, or maintain a PIN server, you can try the new Intel Unite Cloud Service. With the new Intel Unite Cloud Service, the managed PIN service is provided by Intel. For more details including requesting a demo solution for testing, please check this link: Introducing Intel Unite Cloud Service >> https://www.intel.com/content/www/us/en/architecture-and-technology/unite/cloud-collaboration.html 

 

Regards,    

    

Sebastian M    

Intel Customer Support Technician   


Danbobo
Novice
561 Views

I did register and configure the Intel cloud. I uninstalled the old v3.1 client and installed the v4.2 client. Now am getting the system can't setup the app. How can I setup the app. See the attached capture.

Sebastian_M_Intel
Moderator
552 Views

Hello Danbobo,  

 

Thanks for the update. 

 

You mentioned that you configured the Intel cloud, does it mean that you already have access to the admin portal already? Additionally, please provide the following: 

 

  1. Is this error message shown in the clients or in the hubs?  
  2. If it is with the clients, did you try provisioning them already? Remember to follow these steps: https://www.intel.com/content/www/us/en/support/articles/000031167/software/software-applications.ht...  
  3. I will highly recommend you to read and follow the deployment guide from beginning to end to see if you are missing any steps, please review this guide here: https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/IntelUniteC...  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Danbobo
Novice
541 Views
Yes, I have access to Admin portal. Am working on the Client and Hub now.
Sebastian_M_Intel
Moderator
525 Views

Hello Danbobo,   

 

Thank you for your reply. 

 

I would like to have more details about this behavior, can you please provide the steps you are following and where exactly do you receive this error message? Is the error on the clients, hubs, or both?  

 

Please provide a step by step video of what you follow and that would be great, you can upload the video using the Drag and drop here or browse files to attach option or use a platform like YouTube* and provide a link. 

 

Also, did you the user guide from beginning to end? https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/IntelUniteC...  

 

Regards,   

   

Sebastian M   

Intel Customer Support Technician   


Sebastian_M_Intel
Moderator
516 Views

Hello Danbobo,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician


Sebastian_M_Intel
Moderator
486 Views

Hello Danbobo,  

  

We have not heard back from you, I am just wondering if you have any additional questions or if you could fix this problem? 

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician


Sebastian_M_Intel
Moderator
466 Views

Hello Danbobo,   

   

By any chance, do you have an update on this? Please let me know if we can close this inquiry. 

 

If you need further help, please provide the information previously requested. 

  

Regards,   

   

Sebastian M  

Intel Customer Support Technician 


Sebastian_M_Intel
Moderator
454 Views

Hello Danbobo,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Reply