App not working on NUC running Windows 10 but running on any non-NUC-windows system

[Mmenen]

Hi all

i have a fresh installed Intel NUC (Windows 10).

App not starting. This App ist a Single exe-file with an .json.

App is running on any non-NUC-Windows system by just copy the two files (exe and json)

Error message in eventvwr is saying unable to find file " "

- nothing more.

I'm logged in as local administrator on NUC. Java ist installed.

Not able to find any reason why this app is not working.

Tried 2 different NUCs and 3 different normal PCs - always the same.

Running on normal windows System but not on NUCs

Hope someone can help.

Greetings 

Michael

[Mmenen]

Please see eventvwr-screeshots attached

[AndrewG_Intel]

Hello @Mmenen

Thank you for posting on the Intel® communities.

In order to understand better your environment, please provide us with the following details:

1- What is the exact/full name of the app and the version that you are using? If possible, please provide a link as a reference:

2- Did it work fine before? If yes, were there any recent hardware or software changes that might relate to the point when the issue started?

3- Provide detailed step-by-step instructions to reproduce the behavior in case we may try to test this.

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Note:

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread.

Best regards,

Andrew G.

Intel Customer Support Technician

[Mmenen]

Hi Andrew,

thank you for taking over the ticket.

1) Full name of the app:
StatusDisplay - Version 0.0.9.8

Can be downloaded at:
https://cdn.discordapp.com/attachments/418163944109375500/927318961962504292/StatusDisplay_Beta_0.0....

2) Never worked on Intel NUC (tested on 2 different NUCs) but working fine on a normal Intel (or AMD) PC.
No matter if using a fresh installed Windows 10 or an upgraded Windows 10.

3) This app can be copied to any PC (like for example putty).
When starting the app nothing happens but log in eventvwr.
Local user has admin-rights.
Normaly a StatusDisplay.ini file will be generated at first start.

4) Intel SSU will be downloaded and run this weekend.

Best regards

Michael

[Mmenen]

Eventlog is saying:

Exception code: 0x c000001d

Error offset: 0x000000000000000016f2

ID of faulty process: 0x1184

For some reason windows cannot access the file " "

error code: 000000000

[AndrewG_Intel]

Hello Mmenen

Thank you for your response and for all the details.

We will be waiting for you to provide us with the Intel® SSU report so we can have all the information about your system and the full details to review this further.

Feel free to post back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[Mmenen]

HI,

please find SSo-file attached.

Thanks

Michael

[AndrewG_Intel]

Hello Mmenen

Thank you for your response and for the report. Please allow us to review this information further and we will be posting back in the thread as soon as more details are available.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Mmenen

Thank you for your patience in this matter.

After reviewing this further, we would say this is an app compatibility problem but we can try testing the latest NUC driver for this graphics controller Intel® HD Graphics 500. Please download and install the following driver:

• Intel® Graphics DCH Driver for Intel® NUC Version 30.0.101.1191

The above driver is the same for the processor model and based on the Intel® SSU the system is on 27.20.100.8681

If no success, our recommendation is to check with the app developer for additional assistance and debugging.

We were trying to replicate the problem and we have tested on Intel® NUC8, NUC10, and NUC11 generations and no issues opening the app.

Best regards,

Andrew G.

Intel Customer Support Technician

[Mmenen]

Hi Andrew,

thank you very much for the support.

The provided DCH Driver will be installed soon.

I will keep you in the loop

Best regards

Michael M.

[AndrewG_Intel]

Hello Mmenen

Sure, you are very welcome. Please feel free to share any feedbadk regarding the behavior with that driver.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Mmenen

We are checking this thread and we would like to know if you were able to test with the Driver Version 30.0.101.1191? Is the behavior different?

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Mmenen

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician