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kimi
Beginner
356 Views

App window size and position are reset after monitor turn off/ on

Hi, I purchased NUC10i7FNH recently and connect Dell 28 inch monitor, and I have an issue for monitor turn off/on.

Windows OS turns off monitor automatically, and then after moving mouse or hitting keyboard, monitor turn on again (sometimes video signal does not back again but it is different issue).

The problem is all opened app windows are resized and collected to top left corner. I guess display size is resize to small one.

I tried to update bios and video driver etc. and made sure all drivers and software are up to date.

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9 Replies
Sebastian_M_Intel
Moderator
338 Views

Hello kimi, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). 

 

2. Provide the Report for Intel® Graphics Drivers, follow this link

3. When connecting the NUC to the monitor, are you using a straight connection or is there any adapter in between? Please provide the brand and model of the cables and adapters (if any). 

4. Can you please provide a picture or screenshot of the behavior you are reporting? I.e App windows are resized and moved to the corner. 

5. Does it happen only when the monitor turns automatically off? Or does it also happen if the PC is rebooted, goes to sleep, etc.   

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


kimi
Beginner
330 Views

Dear support team,

I attached 2 logs and 2 screenshots.

I'm connecting NUC and monitor directly, I think the cable is Amazon Basic one https://smile.amazon.com/gp/product/B014I8SX4Y/

I haven't tried to reboot OS but just tried to sleep mode, and it didn't happen if the OS resumes before monitor goes to energy saving mode, but it happens if the OS sleeps enough for monitor turns off.

Regards

Sebastian_M_Intel
Moderator
319 Views

Hello kimi,  

  

Thank you for the information. 

 

After double-checking your system configuration and researching about this behavior, I found that Intel® has concluded that this situation occurs due to an Operating System (OS) design. The OS is not storing and persisting the window size and placement upon the disconnection of some display devices. Our driver is reporting a plug event correctly to the OS, but without persistence windows shift and move to the primary display. Other manufacturers may work around this through their own driver implementations. 

 

Intel® is looking to add a feature to work around this situation within the driver; however there is no estimate time for this to be available nor if it going to be available at all in the near future. In the meantime we recommend reporting this issue directly to Microsoft*. 

 https://www.intel.com/content/www/us/en/support/articles/000036163/graphics.html 

 

You can try doing a clean install of the latest graphics drivers just for testing: 

 

  1. Download the latest DCH drivers and save them on the computer: 

 

  1. Disconnect from the Internet so no new drivers are automatically installed by Windows Update. 
  2. Uninstall the driver and the Intel Graphics Control Panel from Control Panel Programs and Features
  3. Restart the computer. 
  4. Confirm in Device Manager Video Adapters the controller is listed as 'Microsoft Basic Display Adapter' > if not, repeat steps 2 through 4. 
  5. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point we can remove Legacy drivers from Device Manager
    1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device' 
    2. In the pop-up window make sure 'Delete the driver software for this device' is checked. 
    3. Click on 'Uninstall'
    4. Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter'
  6. Install the DCH drivers downloaded on step 1, try first the stable and then the BETA version. 
  7. Restart the computer. 
  8. Reconnect to the Internet. 

 

Please check the following sources for more information: 

 

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician   

 

Note: Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.  


kimi
Beginner
312 Views

Dear support team,

Thanks for investigating and reporting the detail. I will check the latest driver etc.

BTW, I have nvidia video card and it is connected via thunberbold. I'm using the 2nd video card only during gaming, and this issue does not happens with it...

I hope Intel's video driver fixes the issue in the future.

Regards

Sebastian_M_Intel
Moderator
282 Views

Hello kimi,  

 

Thank you for the update. 

 

I would like to let you know that this problem has not been reported with Thunderbolt external graphics cards, it has been reported most likely with HDMI connections, and as mentioned, Intel® has concluded that this situation occurs due to an OS design. Can you additionally provide the full model number of the Nvidia* eGPU that you are using? 

 

Please let us know how it goes after testing the latest drivers.  

 

Regards,  

  

Sebastian M   

Intel Customer Support Technician   


kimi
Beginner
276 Views

MSI GeForce RTX 2070 8GB GDDR6

This video card has 3 DPs and 1 HDMI, but I connect it with HDMI and it works as expected...

Sebastian_M_Intel
Moderator
267 Views

Hello kimi,   

  

Thanks for the reply.  

  

Based on that, we will be waiting for your outcome after testing the latest DCH drivers; please remember to use the steps for a clean installation. 

   

If you have any questions, please feel free to let me know. 

 

Regards,   

   

Sebastian M    

Intel Customer Support Technician   


Sebastian_M_Intel
Moderator
225 Views

Hello kimi,   

  

Were you able to test the latest drivers? Please let me know as soon as you have an update, or if you need more assistance.   

 

Regards,   

   

Sebastian M    

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
200 Views

Hello kimi,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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