Audio Klinke - Garantie - COVID 19 Pandemie

[PitCook]

Hallo,

wie kann es sein, dass bei einem anerkannten Garantiefall (Ticket 04957404) ein außergewöhnlicher Vorabaustausch nicht genehmigt wird ? COVID-19 ist außergewöhnlich. Ich bin wegen Covid-19 gesetzlich verpflichtet im Homeoffice zu arbeiten. Ich erhalte erst ein neues Gerät, wenn ich mein altes Gerät erfolgreich eingeschickt habe. Das darf doch nicht wahr sein. Soll ich wegen Intel 3 oder 5 Tage Urlaub nehmen ?

[AndrewG_Intel]

Hello @PitCook

Thank you for posting on the Intel® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool.

We understand that you have some concerns regarding a warranty process under an internal case with Intel® Customer Support and we do apologize for any inconvenience you might have experienced.

Since we as a community don't handle processes or requests regarding warranty, we kindly recommend contacting directly through phone your local Intel® Customer Service in order to review further these concerns. This is since they are the proper channel of support in this scenario. Please refer to the following links for phone numbers and contact information:

• North America phone number for U.S.A and Canada.
• Latin America phone numbers for Mexico, Central American countries, and South American countries.
• Europe, Middle-East, and Africa phone numbers for Germany, Russia, United Kingdom, and other countries.
• Asia-Pacific phone numbers for Australia, China, India, Japan, and other countries.

Having said that, we will proceed to close this inquiry now. Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician