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Audio jack issue NUC6CAYH

FGuil3
Beginner
350 Views

Hello,

 

We've bought around 50 NUC6CAYH for kiosk integration and two of them are getting the same problem after a couple of week of running, the sound become distorted (2 amplified speakers thested with headphones and the result is the same). Once the NUC is powered (before the OS is loading) on a loud whistle comes from the speakers and when the OS il loaded the sound become distorted. We are running on win10 pro, i've tested a lot of version, updated every driver i can, also updated the HDMI firmware and BIOS and the result is still the same. I've also switched the SSD into another NUC6CAYH  and everything is working well... for the moment.

 

Please help !

 

Thanks

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1 Solution
David_V_Intel
Employee
158 Views

Hello FGuil3,

 

Thank you for posting on the Intel ® communities.

 

I can see that you are being assisted directly by an agent and you contacted via chat, the agent will continue with the assistance so please keep only one ticket open for the same issue. I will proceed to close this one.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

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1 Reply
David_V_Intel
Employee
159 Views

Hello FGuil3,

 

Thank you for posting on the Intel ® communities.

 

I can see that you are being assisted directly by an agent and you contacted via chat, the agent will continue with the assistance so please keep only one ticket open for the same issue. I will proceed to close this one.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

Reply