BIOS 0052 update failing on NUC10i5FNK

[offradar]

I tried to install my NUC10i5FNK BIOS update FNCML357, Version: 0052, Release date: April 28, 2021 using the Driver & Support Assistant tool and it fails to install.

When the machine reboots the monitor doesn't wake up (it's connected via the Thunderbolt port). I've left it for 15+ mins and nothing happens. Powering it off and on again it then boots to Windows as normal.

Windows update pushed the same BIOS update to me today so I tried to install that way and got the same result.

I've installed all previous BIOS updates using the Driver & Support Assistant tool with no issues.

Any suggestions on what I should do are appreciated. I can skip this version and try to install the next update when it's available.

[ReX_TeCH]

Hey @offradar 

Hope you are doing well, thanks for posting your query.

I would really recommend you the following :  

1.  Download the.BIO file for the latest release.

2. Put it on a USB flash stick (FAT32) and insert it into a USB port on NUC.

3. During the next boot/reboot, when the splash screen appears, hit the F7 key.

4. In the dialog that is displayed, select the USB flash stick and then the.BIO file.

5. The NUC will automatically reboot and perform the install of the BIOS.

6. If the NUC reboots and does not do the BIOS install, it is an indication that there is a problem with the NUC. Usually, this is because the NUC cannot initialize memory. In this case, you may need to replace the memory.

Hope this information helps.

Please let me know how it goes.

Regards,

ReX_TeCH
(Independent Advisor)

[LeonWaksman]

Hi @offradar 

Like @ReX_TeCH  suggested, I also suggest to update your BIOS to version 0052 using F7 method, rather than express method, using IDSA. However, ReX_TeCH suggested to do this with .BIO file, while in Aptio V BIOS you should download .cap file:

1. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC).

2. Download the FN0052.CAP file . Copy the FN0052.cap to the root of the previously prepared USB stick. Insert this USB stick into rear USB port on your NUC. 

3. Power ON your NUC and when you see the Intel NUC logo, repeatable click on F7, NUC will boot int Selection Page. 

4. Select the FN0052.cap files and click on enter. The BIOS update should start.

5. When the update finishes, NUC will automatically restart.  Remove the USB stick.

Leon

[LeonWaksman]

Hi @offradar 

On the second thought, I think that maybe the Management Engine is locked in your NUC, causing the BIOS update failure. So, in order to unlock ME, you need first update BIOS using BIOS Recover by Secure Jumper Removed method (this swill unlock the ME) and only then, update BIOS using F7 method (this will update ME and EC firmware as well in addition to other parts of BIOS firmware). Please read description of full two step process in this thread.

Leon

[offradar]

Thanks for your suggestions @LeonWaksman & @ReX_TeCH . Before I attempt one of these two update methods I wanted to mention there's no boot logo or text displayed anymore when I restart my NUC (it's usually on 24/7 so I hadn't noticed this before). My monitor stays blank until the Windows login screen appears. Does that indicate the ME is locked and I should start with the secure jumper removed method?

[LeonWaksman]

"My monitor stays blank until the Windows login screen appears." indicates that your BIOS was corrupted. So, I suggest that you should update BIOS in two steps as explained in my last post.

Regards

Leon

[MKemp4]

HIya,

I experienced the same, pusued ot in another thread and got the same advices...BUT if I do any update exclusevly via the Driver & Support Assistant tool why was the BIOS corrupted in the first place and, so I guess, triggered by Intel itself. And instead of having me reset my BIOS why aren't they coming up with a broadcast or an appropriate fix? For me the NUC platform was pretty well supported, is it now changing?

Some private thoughts only...

M.

[offradar]

Thanks for commenting @MKemp4 . I agree. All my updates in the past have been via the Intel Driver Support Assistant tool so my thought is Intel pushed a faulty update and they should issue a fix.

[David_G_Intel]

Hello offradar

Thank you for posting on the Intel️® communities. To troubleshoot the Intel® DSA, please share with us the following information:

• When you tried to update the BIOS with the Intel® DSA, did you get any errors at any point?
  • If you did, can you provide screenshots?
• Please uninstall the software using the uninstaller tool and install the newest version 21.3.21.5:
  • Uninstaller: https://downloadcenter.intel.com/download/30496?v=t
  • Version: 21.3.21.5 (Latest): https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant
• Which browsers did you use with the Intel® DSA?
• Did you recently install an antivirus? (Anti-virus software sometimes block updates provided by the DSA.)
  
  • If you did, please deactivate it and try again
• Do you use any browser plug-ins (ad blocking/script blocking)?

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician