BIOS BE0079 failed to install properly - NUC 8i5BEK

[MdeLe5]

Seems there are similar problems reported elsewhere in this forum, but I want to post mine too.

Tried to upgrade BIOS on NUC8i5BEK running Windows 10 x64 1909 to BE0079 using IDSA. When I rebooted I saw very briefly "please wait while" on the POST screen, but then the system rebooted into Windows and IDSA continued to report that the BIOS needed to be updated. Formatted a USB key FAT32 and put it in the yellow slot, rebooted and opened the F7 menu and picked the BE0079.bio on the USB key and hit enter to update the BIOS and the system rebooted and BIOS never updated. Device manager is showing a yellow triangle on the "Firmware" entry and reports

"This device cannot start. (Code 10)

Indicates a revision number encountered or specified is not one known by the service. It may be a more recent revision than the service is aware of."

Windows is running fine for now. I tried attaching SSU scan output but the file won't upload.

[MdeLe5]

SSU scan attached

[LeonWaksman]

There is a problem reported by many users with Bios version 0079. Stay with the version 0078, until Intel finishes their investigation.

Leon

[DougG5]

I have the exact same problem and performed all the same step with exact same results on my NUC8i5BEH. Update to 0078 was flawless.

Between this and video driver problem I've completely lost faith in Intel.

They better fix it ASAP!

[ingSHRvS]

Exact same problem here also with my NUC8i5BEKPA. BIOS Update 0079 [BECFL357.86A] fails.

Also the latest update of my graphics driver fails

Intel® Graphics - Windows® 10 DCH Drivers for Intel® NUC - Version: x.x.x.7985 Release date: 23-4-2020 Size: 337.91 MB

[MdeLe5]

Graphics is a different issue From BIOS. I had the graphics upgrade error too. Search this form for 8141. It worked for me.

[AndrewG_Intel]

Hello all,

Thank you for posting on the Intel® communities.

In order to investigate this behavior further regarding the BIOS update, could you please check the inquiries below and provide the relevant information? If you already submitted some information in this thread, please only provide the rest of the details we are missing from you.

1- Detailed description and steps you are following to update the BIOS including the exact BIOS update method you are using.

2- Pictures of any error message, also, if the device manager shows any error.

3- Via private message only, please provide the Intel® NUC Serial Numbers, please refer to the following link: Identify Your Intel® NUC:

• Serial number:
• SA number:

4- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

4.1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

4.2- Open the application and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

4.3- To save your scan, click Next and click Save.

4.4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Best regards,

Andrew G.

Intel Customer Support Technician

Note:

For different problems with your Intel® NUC, e.g. graphics driver issues, we recommend creating a new thread so we can isolate issues and provide better assistance.

[MdeLe5]

Hi Andrew,

I'm the original poster on this thread

1. As per my post, IDSA install attempted, then F7 with BE0079.bio on thumb drive
2. 
3. SA and Serial sent via PM
4. SSU output attached previously

I also dumped the event viewer events log for the device, but it won't let me upload that. If it would be helpful please let me know how to get it to you.

But lacking that, here's what is in the event log for the BE0079 device. There are three events per install attempt, so this sequence appears twice

First entry:

Device UEFI\RES_{00a486b1-a748-4088-9b2f-42477b59b21c}\0 was configured.

Driver Name: oem74.inf

Class Guid: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}

Driver Date: 04/24/2020

Driver Version: 6.2.8319.79

Driver Provider: Intel Corporation.

Driver Section: Firmware_Install.NT

Driver Rank: 0xFF0001

Matching Device Id: UEFI\RES_{00a486b1-a748-4088-9b2f-42477b59b21c}

Outranked Drivers: oem1.inf:UEFI\RES_{00a486b1-a748-4088-9b2f-42477b59b21c}:00FF0001 oem67.inf:UEFI\RES_{00a486b1-a748-4088-9b2f-42477b59b21c}:00FF0001 c_firmware.inf:UEFI\CC_00010001:00FF3000 c_firmware.inf:GenFirmwareResource:00FF3001

Device Updated: true

Parent Device: ACPI_HAL\UEFI\0

Second entry:

Device UEFI\RES_{00a486b1-a748-4088-9b2f-42477b59b21c}\0 requires a system reboot before it can be started.

Driver Name: oem74.inf

Class Guid: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}

Service: 

Lower Filters: 

Upper Filters: 

Problem: 0xE

Problem Status: 0xC00002D2

I then rebooted and this is the third entry

Driver Management concluded the process to install driver ff.inf_amd64_2a3e33b7ed7ad452 for Device Instance ID UEFI\RES_{00A486B1-A748-4088-9B2F-42477B59B21C}\0 with the following status: 0x0.

Thank you.

[TCCGeek]

I did try to uninstall the bios update and installed it manually via F7 USB Bios Update but it didn't work. Windows 10 is very persistent to apply changes to your PC even if you disable it by default. This issue can be fixed not only on Intel' side but most importantly from Microsoft side on how they respond to this reported bios update issue. As for me, I didn't apply the bios update for now. I 'll wait for the right time it will be fixed.

[AndrewG_Intel · Accepted solution]

Hello all,

Thank you for your patience in this matter.

We found an issue that when updating to BIOS version 0079 the system initiates the update process but it cannot be completed, this happens if "Secure Boot" option is enabled in BIOS. 

BIOS version 0079 is being removed from the Download Center and will be replaced with a version that allows the update with “Secure Boot” option enabled. 

While BIOS update to version 0079 can be executed with “Secure Boot” option set to disabled, I would recommend that you wait until we release a more recent BIOS version for your system. 

Please stay tuned for more updates.

Best regards,

Andrew G.

Intel Customer Support Technician

[EEidt]

The problem I'm having is that the failed BIOS installation keeps retrying, and is messing up rebooting. It now reboot itself three or four times before finally giving up to run windows. Then windows brings up reminders that I need to reboot to finish installing BE0079. Suffice it to say that this is really annoying.

How can I remove the failed installer for BE0079??

[Ronny_G_Intel]

Hi everyone,

I really apologize for the inconvenience generated by BIOS version 0079.

If you managed to install BIOS version 0097 and after that you are having a very annoying "system rebooting" condition, please try the following:

• Go into Windows Device Manager
• Double-click the BE0079 FW.

• Select the Driver tab and select Uninstall Device.

• Make sure you select Delete the driver software for this device

If you still have problems with this, please give us a call: https://www.intel.com/content/www/us/en/support/contact-support.html#@8

Regards,

Ronny G