BIOS-Update [FNCML357] V0052 fails with no reaction from NUC once installation starts

[MKemp4]

Hiya, need support...

after starting installation of BIOS-Update [FNCML357] V0052 on my NUC 10 via ITSA and answering "start installation " in the cmd-window screen gets blank and NUC stops with any visible sign of working for > 10 min, so I had to take it off from power and restart again...BIOS shows V0051 as the current BIOS.

It was alway a pleasur eto stay up-to-date via ITSA, now it becomes more and more tricky...

Any hint out there?

SSU dump attached

Martin

[David_G_Intel]

Hello MKemp4

Thank you for posting on the Intel️® communities. 

From the report provided, we see the BIOS update (to 0051) was successful. A new BIOS version was released (0052), please use the article BIOS Update for Intel® NUCs:

• https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html

Let us know if you experience the same issues.

Regards, 

David G 

Intel Customer Support Technician 

[MKemp4]

Hi David,

I hope it's just a misunderstanding...but my request for support is in fact due to a problem with updating to V0052..."

BIOS-Update [FNCML357] V0052fails..."

Can you reconsider?

Thx,

Martin

[LeonWaksman]

Hi @MKemp4 

I just updated my NUC FN to BIOS version 0052, using F7 method. Please try this instead the express method by IDSA:

1. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC).

2. Download the FN0052.CAP file . Copy the FN0052.cap to the root of the previously prepared USB stick. Insert this USB stick into rear USB port on your NUC. 

3. Power ON your NUC and when you see the Intel NUC logo, repeatable click on F7, NUC will boot int Selection Page. 

4. Select the FN0052.cap files and click on enter. The BIOS update should start.

5. When the update finishes, NUC will automatically restart.  Remove the USB stick.

Leon

[Schmittv]

Hi @LeonWaksman 

I had the same problem as @MKemp4. None of the BIOS upgrade methods worked. I have BIOS version 0051 downgraded to 0050 and after that I was able to install BIOS 0052.

Volker

[LeonWaksman]

Hi Volker,

Thank you for your valuable information, which may help other user with the update. However, I've updated BIOS in my NUC directly from version 0051 to 0052, using F7 method.

Regards

Leon

[David_G_Intel]

Hello @MKemp4

Did you test the steps that Leon provided? Let us know if you still need assistance.   

@Schmittv please share with us the SSU results and the steps that you tried.

Best regards,  

David G.   

Intel Customer Support Technician  

[Schmittv]

Hi @David_G_Intel 

sorry for my late response....I have done the following steps in this order (starting from version 0051)

• Express BIOS update: failed
• F7 BIOS update: failed
• BIOS Recovery: failed
• Downgrade to version 0050 using Express BIOS update: successful
• Express BIOS update (version 0052): sucessful

David, what exactly do you mean with SSU results?

Best regards, Volker

[MKemp4]

HI, sorry for delay...unfortunately neither F7 nor downgrade to 0050 worked..I am still stucked.

Again, in either approach the NUC went silent and shows dark screen and no further response...

Any idea?

[LeonWaksman]

Hi @MKemp4  and @Schmittv 

 I think that maybe the Management Engine is locked in your NUC, causing the BIOS update failure. So, in order to unlock ME, you need first update BIOS using BIOS Recover by Secure Jumper Removed method (this swill unlock the ME) and only then, update BIOS using F7 method (this will update ME and EC firmware as well in addition to other parts of BIOS firmware). Please read description of full two step process in this thread.

Leon

[Schmittv]

Hi @LeonWaksman 

as mentioned, a downgrade to version 0050 and upgrade to 0052 using "Express BIOS update" worked for me.

Volker

[David_G_Intel]

@MKemp4 let us know if the previous steps worked for your system.

Regards,  

David G.  

Intel Customer Support Technician 

[MKemp4]

Sorry, right now I am not able to locate FN0050.cap..any hint?

[LeonWaksman]

Hi @MKemp4 

Attached pleas find FNCML357.0050.RECOVERY.zip

Leon

[MKemp4]

Thanks Leon,

I assume I need to do the update via F7 - still and as reported earlier F7 does not work for me. Triggered by "Schmittv" I was now trying to use the ExpressBiiosUpdate (EUB) way...but do not finf V50 as a EUB file...

[lEdge]

I don't really understand why you have to update the bios. And I hope that you don't need to update the bios for another software troubleshooting step because somebody on a forum recommended it. The bios update used to be a very critical step. It looks like it still is.

And I also don't understand why after a month your issue right now is finding a later version of the bios file. And that's the issue you are stuck on.

FNCML357[bioz update, page] 

NUC bios update instruction page [also bios update] 

Later versions of the bios are always available in the description pages. I'm not supposed to search for that.

As a matter a fact I can't search for it from the phone anyway!

[MKemp4]

Hi IEdge,

I do not really get your message...probably it's me...I just want to follow recommendations and keep my system uptodate which is/was pretty easy via ITSA. As a matter of fact, that is no longer true as the bios update 51 -> 52 no longer works...All what I understood here was I have to reinstall V50 and from there I could go to V52.

Your links just show the latest versions, I am aware of these, but as said, don't work for me...

[lEdge]

Well for the Intel Technical Support Assistant to work properly you must have the appropriate chipset drivers installed in the system. Otherwise it will not be able to get security access level to the bios. And I can't really confirm if your board has the original operating system installed. Or when the operating system was installed it came with the necessary drivers. Very rare cases the Bios updates that come from a software installation source also require the latest chipset drivers. If you run the Intel Technical Support Assistant troubleshooting for the chipset it may provide a proven solution and solve the problem.

But, again the instructions are the best way to get this update right now. And since you are receiving a problem from the update it would just be recommended to do it through the recovery process.

By the way all at your own risk. Because the subject really should be in question of the ITSA.

[MKemp4]

All,

I was able to finally install V0052 via ISTA, but it is still a miracle to me why.. here how it went:

I did undertake different approaches to update to BIOS V0052, all failed in so far as the NUC went silent/dark and needed to restart. Latest I did was "Power Button Menu BIOS Update" to V0052, which seemingly failed as well. When finally shutting down the NUC and call it a day the NUC magically restarted 3 seconds later by itself. In the course to understand this I started just for chance again an ITSA driven V0052 install  and guess what - it went through! And the "restart after shutdown" could be solved by resetting the BIOS to default valies via F9 in the BIOS menu.

Thanks to this forum, for sure...but still wondering why Intel rolled-out such a mess...

M

[lEdge]

It's not a mess. Pick up a solution if you like. For the lag of conversation. And for the trash. How about general builds and weird experience overlooking an oven. I don't really get that. It doesn't sound possible.