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BCour
Beginner
1,157 Views

BIOS Update makes Kit NUC 8i7HNK unusable

Hello,

I installed my NUC with Windows10 and it worked well.

Then I figure out that BIOS was version 22 from Feb 2018, which was very old (I bought a new product on Amazon 3 weeks ago).

So I tried to update it to current 49 version.

I put .BIO file on USB device, asked for update, seen some screen saying it was updating, seen some reboot,

after 1/2 hour I considered that it was done (no message at all)

But now, when switching on, it doesn't display anything on the screen (power LED is ON)

 

So I cannot use my NUC anymore, could anybody help ?

Any clue of what I could do ?

Thanks for any feedback

Configuration = NUC 8i7HNK / 1TB Samsung nVMe / 32GB Corsair RAM

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4 Replies
idata
Community Manager
116 Views

Hello, Yodachess. Thank you for joining the Intel Community.

 

 

I would like to start by mentioning that we recommend performing BIOS updates scalable meaning one by one until you reach the latest version.

 

 

Please try the following:

 

  1. Download the latest BIOS 0049 through the following link: https://downloadcenter.intel.com/downloads/eula/28073/BIOS-Update-HNKBLi70-86A-?httpDown=https://dow... https://downloadcenter.intel.com/downloads/eula/28073/BIOS-Update-HNKBLi70-86A-?httpDown=https://dow...
  2. Complete a BIOS Recovery through the Security Jumper: https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

 

 

Antony S.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

 

BCour
Beginner
116 Views

Hi Antony,

Thanks for your feedback.

Your first comment says to update BIOS one version by one.

Instead of using BIOS 0049 (latest one), shouldn't I use closest version which is 0034 for recovery with Security jumper ?

(By the way, my original BIOS version is not 22, but 0029 from February)

Regards

Bruno Courtois

idata
Community Manager
116 Views

Hello, Yodachess. Thank you for your response.

 

 

In this case, due to the issue you are facing, it is recommendable to Recover the BIOS with the 0049 version. We recommend updating the BIOS scalable when performing a normal/maintenance update.

 

 

 

Antony S.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

 

BCour
Beginner
116 Views

Hi Anthony,

Thanks again for your feedback.

Actually, I've checked the forum for similar issue, and found 2 possible solutions :

1. the one you propose with Security Jumper

2. another one by disconneting Real-Time battery

Second solution was easier to execute, so I started with it :

  • Removed top cover
  • Removed LED cover to access moterboard
  • Disconnect Real-Time battery and waited 15 mins.

When powering on after this, it booted smoothly, and BIOS was already at 0049 version

(it actually updated correctly), so I didn't have to use Security Jumper method.

Everything is now OK, so we can close the Ticket

Thank you for your support and your reactivity

Regards

Bruno Courtois

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