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Beginner
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BIOS after F10

Hi

I have a small problem, when i power on NUC (BXNUC10I3FNH2) computer, and hit F10 button, it opens bios instead of boot menu.

I tried two other keyboard with the same effect. How I can get into boot menu?

 

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Moderator
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LWolf4, Thank you for posting in the Intel® Communities Support.

 

In order to try to fix this problem, we can try a BIOS update using the F7 method to install the latest BIOS version 0039:

https://downloadcenter.intel.com/download/29458/BIOS-Update-FNCML357-?product=195506 

 

In the following link, you will find the instructions to do the BIOS update, please try first the F7 method, if the problem persists after that then try the BIOS recovery:

https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Beginner
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Hi

 

Thanks for Your reply. It indirectly helped.

It seems that if in bios is enabled secure boot and UEFI boot option, then after press F10, it goes to bios.

When I enable Legacy boot (save and exit from bios), then after press F10, it opens boot menu.

I try to install Centos 8.1.1911 from USB which support UEFI. Older version of NUC doesn't have that problem.

 

Regards, Luke

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Moderator
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LWolf4, You are very welcome, thank you very much for providing those results.

 

Still, it is not normal, the Intel® NUC should show the boot menu with F10 regardless if Legacy boot is enabled or not.

Based on that fact, the problem could be related to the Intel® NUC itself and a replacement might be needed. For this, we recommend to get in contact directly with the place of purchase to verify the warranty options they have available for this unit or, we can always replace the Intel® NUC for you in the case you prefer that option.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Albert,

Maybe have You any other NUC unit to try replicate problem?

I worry about that problem will be on any other BXNUC10I3FNH2 and replacement will be waste of time.

 

My config of NUC -

Samsung 250GB M.2 SATA SSD 860 EVO (MZ-N6E250BW)

WD BLUE 1TB 5400obr. 128MB OEM (WD10SPZX)

HyperX 8GB (1x8GB) 2666MHz CL15 Impact Black (HX426S15IB2/8)

 

USB Kingston DataTraveler SE9 8GB - with Centos 8.1.1911

 

I make USB from linux using command below

[code] # dd if=CentOS-8.1.1911-x86_64-dvd1.iso of=/dev/sdb bs=1M status=progress[/code]

where sdb is my Kingston USB drive.

 

In BIOS

UEFI Boot - enabled

Legacy Boot - disabled

Secure Boot - no matter enabled or disabled

 

 

UPDATE:

Is there any option that UEFI boot needs bootable USB with GPT partition table, and will not work with MBR partition table?

 

A few minutes ago i created USB drive with LibreElec OS. It uses GPT and after F10 boot menu has worked. And USB with Centos uses MBR, and after F10 it still goes to BIOS. When I connect both USB drives and press F10 only that with GPT is on the list, and with MBR not.

 

Regards, Luke

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LWolf4, Thank you very much for letting us know those details.

 

In reference to your request, yes, we will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

 

Just to make sure, were you able to install and boot to Windows*? If you can boot to Windows*, please provide the SSU report so we can verify further details about your platform, to attach the report, once you choose "reply" select the "clip" icon on the lower-left corner.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... 

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel 

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Albert

 

I never try to install Windows on NUC neither UEFI nor Legacy boot. Only Centos (installed using legacy boot) and LibreElec for test UEFI boot (without installing it).

 

Regards, Luke

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LWolf4, Thank you very much for providing that information.

 

No problem, we will do further research on this matter, as soon as I get any results I will post all the updates on this thread.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Hello LWolf4, I just received an update on this matter.

 

I sent you a private message, please verify your inbox.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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