BIOS update PATGL357.39 won't install on NUC11PABi7

[malersh]

Hi,

BIOS update PATGL357.39 won't install on my NUC11PABi7.

I have tried the Express BIOS Update PATGL357.0039.EBU.exe and the PA0039.cap via F7 BIOS update. Both get to10% and then hang permanently (I've left both an hour to run.)

I am upgrading from PATGL357.0037.2021.0106.1527.

I then switch off the NUC and it boots normally, but then advises me again that PATGL357.39 needs to be installed.

Just wondering if this is a known problem, or something that anyone else has seen.

[LeonWaksman]

Hi @malersh 

In this case, I suggest to update your BIOS int two steps:

Step I:

Start with BIOS Recovery by BIOS Security Jumper Removed (the will open the Management Engine part of your BIOS firmware):

1. Prepare USB stick fully formatted to FAT32 . Format your USB with Quick Format option unchecked. Do not format your USB in MAC (OS) or Linux machine. Use Windows. Download the PATGL357.0039.RECOVERY.zip and extract the PATGL357.cap file. Copy the PATGL357.cap file to the root of this USB.
3. Disconnect the power adapter and remove the bottom panel from your NUC.
3. Remove the Yellow Bios Security Jumper. (page 34 in Technical Product Specification)
5. Insert the USB with the PATGL357.cap file into rear USB slot.
6. Reconnect the power adapter and power ON the NUC. Wait 30 sec - 2min. The Recovery process will start automatically and will end after 2 -5 minutes.
7. When bios recovery is completed, press and hold the Power Button to switch the power OFF, remove the power adapter and replace the Security Jumper (pins 1-2) . Reinstall the bottom panel.
8. Power your NUC ON.
9. Enter Bios setting by pressing F2 during boot process.
10. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.

Step II:

After performing BIOS Recovery, using the above method, update your BIOS again using F7 method and the PA0039.CAP file (instead of PATGL357.cap). This time the ME part of firmware will be updated.

Leon

[malersh]

Leon,

Many thanks for taking the time to describe that approach. I'm not really into fiddling with hardware more than is necessary so I won't be taking it to bits, I had hoped there was a software solution. I do really appreciate your time though.

I have no 'problems' not updating the BIOS apart from the reminders to do so, so I guess I'll just hope that the next BIOS update does install.

Thanks,

Rob

[n_scott_pearson]

I want to make sure I understand...

1. Does the Express BIOS Update method work?
2. Does the F7 method work?
3. Does the F7 from the Power Button Menu work?
4. Does the BIOS Recovery from the Power Button Menu work?

I believe that the answers are Yes, Yes, No, Yes, respectively. Is this correct?

...S