Intel® NUCs
Assistance in Intel® NUC products
13298 Discussions

BOXNUC8I7HVK2 sleep mode freezes

LCher6
Beginner
‎12-07-2019 08:31 PM
551 Views

1-2 times a day when exiting sleep mode, instead of the authorization window, a black screen, the keyboard does not respond to pressing.

Only a hard reset on the power button helps. Windows BIOS and power settings are reset to default. All drivers and BIOS are updated to the latest versions. Has anyone come across this?

0 Kudos

Link Copied

2 Replies
LeonWaksman
Super User
‎12-07-2019 08:50 PM
241 Views
  1. Still problems in your NUC?
  2. In my NUC8i7HVK I'm using the latest AMD Radeon Adrenaline Driver version 19.11.3. Install this driver and see if this helps: https://drivers.amd.com/drivers/beta/Win10-64Bit-Radeon-Software-Adrenalin-2019-Edition-19.11.3-Nov18.exe

 

leon

 

0 Kudos
Copy link
LCher6
Beginner
‎12-07-2019 08:53 PM
241 Views
In response to LeonWaksman

I’ll try. Yes, something my acquaintance with the NUC did not work out ...

In response to LeonWaksman
0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.