BOXNUC8i5BEH1 - requires custom aspect ratio connected to 4K TV

[pperr1]

Hi,

NUC (windows 10) is connected to 4K LG TV and i have to modify the aspect ratio in intel graphics setting (3840x2160) in order for the display to fit the display.

why is it not done automatically?

[DPers1]

You should have a setting on HDMI for Picture size on the TV that says"bit by bit" or "just scan" or something like that. If 16:9 does not fit properly. also set 16:9 in the graphics settings

[pperr1]

Mmm, nuc is replacing another pc connected to tv, and aspect ratio was handled properly by the graphic card (same 4k resolution).

I kept the same picture settings on tv.

[Leonardo_C_Intel]

Hello pperr1 Thank you for posting in the Intel Community. Have you tried to load the default settings on the display. Have you installed the firmware update of the display on the Intel® NUC? Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[DPers1]

mute Cheers Dennis Persson +66784873784

[pperr1]

Sorry for the late response.

Yes i have updated nuc to the latest firmware and drivers (via Intel® Driver & Support Assistant).

TV is also updated to latest drivers.

Here are the graphic properties

Graphics Intel® Iris® Plus Graphics 655

Adapter Compatibility Intel Corporation

Video Processor Intel® Iris® Plus Graphics Family

Resolution 3840 x 2160

Bits Per Pixel 32

Number of Colors 4294967296

Refresh Rate - Current 60 Hz

Refresh Rate - Maximum 120 Hz

Refresh Rate - Minimum 23 Hz

Driver Provider Intel Corporation

Driver Version 24.20.100.6286

Driver Date 8/15/2018

Adapter DAC Type Internal

Adapter RAM 1.00 GB

Availability Running at full power

Status This device is working properly.

Location PCI bus 0, device 2, function 0

Device IdPCI\VEN_8086&DEV_3EA5&SUBSYS_20748086&REV_01\3&11583659&0&10

[DPers1]

mute Cheers Dennis Persson +66784873784

[Leonardo_C_Intel]

Hello pperr1 Thank you for the information. • Does this behavior happen if the Intel® NUC is connected to another display? • What is the brand and model of the display and the video cable used? Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[Leonardo_C_Intel]

Hello pperr1 I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[Leonardo_C_Intel]

Hello pperr1 I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation