BOXNUC8i5BEK2 won't power on

[MSkog]

We have a BOXNUC8i5BEK2 that wont power on anymore.

What we have tried:

• Another A/C adaptor
• Hold power button for 10 second without A/C
• Another SSD
• Other RAM
• No SSD
• No RAM

Power LED doesn't turn on in any case.

Any ideas or is it dead ?

[LeonWaksman]

1. What about Standby LED? Is it ON? See Item "P" on figure 2, page 4 in Technical Product Specification: https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC8i3BE_NUC8i5BE_NUC8i7BE_TechProdSpec.pdf
2. If the answer for para. 1 is yes, you may try to disconnect the CMOS battery connector and reconnect it after 15 minutes. See item "C" on fig.1, page 3 in TPS. However, to do this, you have to remove the board from the case. Be careful doing this, as you can damage the WiFi antennas connectors. The WiFi adapter is located under the SSD. Since it can't be removed, you should lift the board very carefully and/or disconnect the antennas connector first.
3. If the above is not helping, your NUC is probably dead. You should open an request for RMA, in order to replace this NUC in warranty coverage: https://supporttickets.intel.com/warrantyinfo?lang=en-US

Leon

[MSkog]

Thank you for your reply!

No LED's turn on what so ever.

I will try a BIOS reset with the CMOS battery.

[LeonWaksman]

Please see this video, it may help you to see how to remove board: https://www.youtube.com/watch?v=GzHzu475y8U

Leon

[MSkog]

Thank you!

I tried removing the CMOS battery for 20 minutes - still wont power up.

I think i will start a RMA case.

Thank you for your inputs though.

[Wanner_G_Intel]

Hello MSkog,

Thank you for submitting your question on this Intel® Community.

To better assist you with this issue, we will send you a private message to expedite the issue resolution. We may need to request personal information that should not be discussed publicly.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello MSkog,

If you need further assistance, please let us know. We will be glad to assist you.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello MSkog,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel