BSOD after BIOS upgrade

[waltd]

Dear support,

Just after applied the BE0088.bio, BSOD with "driver verifier DMA violation".

No possibilities to restart windows, no possibilities to reinstall windows.

After trying to unplug all devices, it seems that the USB-C (Thunderbolt) hub was the problem. 

In the meantime, I tried a live linux USB key, without problem.

So after some problems, I was able to boot on windows. Installed the thunderbolt software ... the problem is partially solved: I'm able to boot of the USB-C cable is unplugged, but not with the USB-C.

I also tried to disable the thunderbolt in the bios, without success.

So what is the problem. 

As soon as windows is started, I'm able to plus and use the usb hub without problem.

So the main concern is: how can I force windows to boot normally with a usb-c hube plugged?

[LeonWaksman]

Hi @waltd 

1. I'll start with resetting BIOS to default settings: 

1.1 Enter BIOS by repeatedly clicking on F2 during boot, while you see the Intel NUC logo.

1.2 While in BIOS, click on F9 (confirm) to set BIOS to default settings.

1.3. Click on F10 (confirm), to save the default setting and exit to Windows.

2. Update the Thunderbolt Firmware, using Thunderbolt™ 3 Firmware Update Tool Read the Readme file.

3. BTW, what method did you used for BIOS update? Express (IDSA), F7 or BIOS Recovery?

Leon

[waltd]

Dear Leon,

2. already done before posting this thread. In fact just after I finished to restart properly one time, I installed the thunderbolt software and update it. I check the version with the link you provide, and I already have the same version.

3. via F7

1. Afraid ... after resetting Bios, I lost my hard drive selection in Legacy boot. I was able to restart the NUC after choosing the F10 option and select my SSD drive.

But no effect. Meaning that after resetting bios, if I have my usb c hub connected, windows freeze quickly with the BOSD.

It seems that the thunderbolt driver use during the boot sequence is not the good one. But as soon as windows finished to start, no problem to use it. The only constraint is to not let the usb c connected during the windows boot otherwise the bosd arrive each time.

Regards

Walt

[LeonWaksman]

Hi Walt,

In this case I suggest that in BIOS settings Advanced > Devices > USB, set the USB C port where the hub is connected to No Detect (instead of Enable). No devices connected to this port will be detected during BOOT by BIOS, but it will be available to the Windows.

Leon

[waltd]

Dear Leon,

Thanks for your reply.

Unfortunatly, I don't see USB-C connector on USB device list (see attachment).

The only option is to disable thunderbolt on onboard device list.

OK, doing this permit to start normally my NUC8i3BEH, but I'm no more able to use the hub on windows.

Just for information, this small usb-c hub have 2 SD-card reader. In boot option (with hub attached), I see the two devices. I don't know if there is an interaction between this and the windows startup problem.

Regards

Walt

[LeonWaksman]

Hi Walt,

In this case I suggest the following:

1. Reenable the Thunderbolt Controller (you need this function).

2. In Advanced > Boot > Boot Configuration tab, uncheck the following: Thunderbolt USB Boot, Thunderbolt Boot.

3. Leave checked the Ignore Thunderbolt Option Rom 

Hope this will help

Leon

[waltd]

Hi Leon,

Sorry for the delay, I was outside yesterday.

So: thunderbold was already disabled in the bios for boot. So I disabled all devices (except HDD), same problem: few seconds after the windows starting logo, BSOD arrived.

I'm quite sure there is something wrong in the windows boot process trying to access a wrong/bad driver or dll or information related to DMA which crash the startup.

As I don't want to reinstall my Windows (I already had a problem on another PC to retrieve my office licence), I will continue to plug the usb-c hub after the complete start of windows.

I will try to open a ticket to Intel, maybe they have a solution to bypass this.

In all cases, thanks trying finding me a solution

have a good day.

Regards

Walt