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Benny55
Beginner
67 Views

BXNUC10i7FNHAA1 Freezing

I bought this unit in January and have had intermittent problems with freezing. I have to unplug and reboot. Today it froze and a weird vibration sound started like the hard drive trying to engage. Unit was not hot so could not have been fan.  On this sight it is telling me all my drivers are up to date. I have contacted my supplier and requested a replacement

Am I going to have the same problem with the replacement?

0 Kudos
3 Replies
Sebastian_M_Intel
Moderator
48 Views

Hello Benny55, 

 

Thank you for posting on the Intel® communities.   

 

This is not an expected behavior in an Intel® NUC, so most likely you were facing some hardware issues that will be fixed with the new unit you will receive from the reseller. 

 

If the replacement has the same issues, feel free to let us know.  

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
37 Views

Hello Benny55,  

 

As previously mentioned, the new unit should not have any issues for you. 

 

We will close this inquiry from our side; if you have any additional questions or need support with the replacement NUC, please submit a new thread and we will gladly assist you.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician


Benny55
Beginner
28 Views

Thanks for the response

I have a new unit now so I will wait and see what happens with this on