Bios update fails to install on Intel NUC 9 Extreme Ghost Canyon

[neomartin44]

I have followed the instructions and the bios update fails still.

I'm running Windows 11 64bit on a Intel BXNUC9I7QNX NUC 9 Extreme Barebone Kit - Core i7 9th Gen.

Please note the attached screenshot.

Any help is appreciated thanks.

 

[Steven_Intel]

Hello neomartin44,

Thank you for posting on the Intel® communities.

I am sorry you are having issues updating your BIOS. I will be glad to assist you with that.

Before I provide any recommendations on this, I will do research about this error and get back to you as soon as possible.

Best regards,

Steven G.

Intel Customer Support Technician.

[neomartin44]

Thanks for having a look at the issue.

Cheers Martin.

[Steven_Intel]

Hello neomartin44,

In order to continue, please provide the Intel Driver & Support Assistant files, making sure you gather the entire contents of the IDSA folder. The files should be zipped due to large size and can be found at C:\ProgramData\Intel\DSA.

You should find three folders (Data, Downloads, Logs).

After that, please update to the latest BIOS version by following the F7 method in the article: https://www.intel.com/content/www/us/en/support/articles/000033291.html

BIOS Update 0070: https://www.intel.com/content/www/us/en/download/19515/bios-update-qxcfl579.html

Let me know of the outcome.

Best regards,

Steven G.

Intel Customer Support Technician.

[neomartin44]

I have installed the bios update from the .cap file on a usb drive formatted as fat32 and tapping F7 on bootup.

Thanks for the help with that.

neomartin44

[Steven_Intel]

I am glad to know you were able to update the BIOS successfully.

Would you still be willing to provide the IDSA files previously requested? There could be an issue with it as you were unable to update the BIOS before.

Best regards,

Steven G.

Intel Customer Support Technician.

[neomartin44]

IDSA files previously requested.

I hope you can use these for information about the resolved issue.

Thanks for the help again.

[Steven_Intel]

Thank you for your response.

We are going to review the information provided and work on the issue.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Hello neomartin44,

After investigating about this issue, it seems is related to the following article https://support.microsoft.com/en-us/windows/a-driver-can-t-load-on-this-device-8eea34e5-ff4b-16ec-870d-61a4a43b3dd5

Our best recommendation is to contact Microsoft support for further assistance.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Steven G.

Intel Customer Support Technician.