Bios update for nucDN2820FYK

[PeterWaldron]

Hi Guys
I have inherited a NUC DN2820FYK recently.
It's having trouble loading windows 10.
Tells me it ran into an "unexpected error "
Tried updating bios using a file FYBT10H. 86A.0072.BI but that failed.
I'm guessing that is the right bios file?
I'd appreciate any help from those with more knowledge than me. So if you have any suggestions please let me know
Relevant pictures attached
Cheers
Peter

[Alberto_Sykes]

PeterWaldron, Thank you for posting in the Intel® Communities Support.

Just to let you know, the Intel® NUC Kit DN2820FYKH is under status of: End Of Interactive Support / Discontinued, as you can confirm in the following link:

https://ark.intel.com/content/www/us/en/ark/products/78953/intel-nuc-kit-dn2820fykh.html

As an option you may want to try our Discontinued Products Community to get recommendations from fellow community members.:

https://communities.intel.com/community/tech/discontinued-products

Or you may also find the Discontinued Products Website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[n_scott_pearson]

That's the correct BIOS identifier and even the correct version. Just in case, I have attached a ZIP file containing the .BIO file and the release notes.

Place this .BIO file onto a USB flash drive, insert the drive into the NUC and then press F7 during the boot process. You should set a dialog that allows you to select this USB flash drive and then this BIO file. The BIOS upgrade should progress on its own from there, providing a display of its progress onscreen.

Hope this helps,

...S

[PeterWaldron]

thanks for your reply but once gain the update failed

any other ideas?

Cheers

Peter

[PeterWaldron]

Thank you for the file you sent.
Unfortunately the update failed again.
Not sure what to try next.
Any ideas?

[n_scott_pearson]

Failed how? Be more verbose in your reporting.

...S

[PeterWaldron]

Sorry about that. I'm attaching a picture of the screen report

[n_scott_pearson]

You need to try doing it via the BIOS Recovery process.
Power on holding the power button down for ~4 seconds. When the Power Button Menu appears, use F4 to choose BIOS Recovery. It should automatically find the USB flash disk and the .BIO file.
...S

[PeterWaldron]

Progress!!
Thanks, that worked.
Now it tells me I have to reset some jumpers (see pic)
Sorry but I need your help again.
I'm really grateful to you mate..

[PeterWaldron]

Hi
I found the jumper I think.
It looks like it's in the right position do you think?

[n_scott_pearson]

LOL! No, it's a stock message. All you need to do is unplug it for 3p seconds and then power it on.
Note: I suggest you go into BIOS Setup (Visual BIOS) and verify your configuration was not affected by the process.
...S

[PeterWaldron]

Thanks very much for all your help.
I've now reloaded Win10 without incident.

Cheers!!
Peter