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VSidh
Beginner
1,807 Views

Black Screen on turning on NUC5CPYH

My NUC5CPYH does not boot up. The first time I pushed the power on button after installing RAM and Hard Disk the screen remains black and no BIOS screen is shown. I have used Crucial CT102464BF160B 8GB 1600MHz DDR3L 204-Pin RAM chip. I have checked using both HDMI cable as well as normal VGA cable. Is it the issue of faulty hardware ?

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2 Replies
n_scott_pearson
Super User Retired Employee
85 Views

That remains to be determined...

Power off, remove your RAM SODIMM and power on. You should see the Power LED blink as a result of there being no RAM installed. Power off, reinstall the SODIMM and then power on again. Do you see the Power LED blink this time? If so, it means that there is something wrong with the SODIMM (either it is incompatible or it is faulty).

If the power LED stays on solid instead, this means that the SODIMM is passing initialization. At this point, you need to look at the state of the BIOS. I suggest that you unplug the NUC and then disconnect the CR2032 battery from the board for 15 minutes (this battery is on the opposite side of the board and you need to remove the board from the chassis to access it (sorry)). Reconnect the battery, put everything back together and then power on and see if the BIOS will output to the monitor.

If the BIOS won't output to the monitor, then you should have the NUC unit replaced. If you can do this through your point of purchase, you should do so (it's usually faster). If you have to do it via RMA with Intel, you need to contact Intel directly, using phone, chat or email services (I recommend using phone; I *do not* recommend using their online forms service) Here are links to contact information, by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

Hope this helps,

...S

VSidh
Beginner
85 Views

Thanks for your reply. It tuned out that the cable connecting the VGA port to the motherboard was loose.So pressing the port solved the issue.