Intel® NUCs
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Black screen during Login

fjmp24
Beginner
941 Views

Hi,

I have an Intel NUC BXNUC10i7FNKN2 and a Targus DOCK310EUZ.
I connect my NUC to my Targus via an usb-c cable.
I've got the problem that during the boot phase and up until I entered my password to access my Linux Mint User Account, I don't have any video signal.
After I entered my password correctly both monitors receive proper signal.
Where does the problem come from ?

Thanks

0 Kudos
7 Replies
David_G_Intel
Moderator
751 Views

Hello fjmp24


Thank you for posting on the Intel️® communities. Please share with us the following information:

  • Does this happen without the dock?
  • Did you test different monitors?
  • Intel® System Support Utility (Intel® SSU) results 


Regards, 

David G 

Intel Customer Support Technician 


fjmp24
Beginner
733 Views

The problem happen only with the dock.
I don't use window but Linux (Linux Mint) so I don't launch Intel SSU

David_G_Intel
Moderator
678 Views

Thank you for the update fjmp24. On the same link you can find the option for the Intel SSU for the Linux operating system.

Let us know once you have the information available.


Regards, 

David G 

Intel Customer Support Technician 



David_G_Intel
Moderator
660 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


fjmp24
Beginner
635 Views

The result of the command:

# SSU Scan Information
Scan Info:
Version:"1.0.0.0"
Scan Date:"2021/11/04"
Scan Time:"18:22:18"

## Scanned Hardware
Computer:
BaseBoard Manufacturer:"Intel Corporation"
Bios Mode:"UEFI"
Bios Version/Date:"FNCML357.0052.2021.0409.1144,04/09/2021"
CD or DVD:"Not Available"
Platform Role:"Linux 5.4.0-89-generic #100-Ubuntu SMP Fri Sep 24 14:50:10 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux"
Processor:"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
Serial Number:"G6FN136001L7"
SMBIOS Version:"3.3.0"
Sound Cards:"HDA-Intel - HDA Intel PCH"
Sound Cards:"HDA Intel PCH at 0x6023110000 irq 174"
Sound Cards:"USB-Audio - Targus USB-C DV4K Docking Stati"
Sound Cards:"00"
System Manufacturer:"Intel(R) Client Systems"
System Model:"NUC10i7FNK"
System Type:"x64-based PC"
- Display
- "Intel Corporation Device 9bca (rev 04) (prog-if 00 [VGA controller])"
Adapter RAM:"size=256M"
Capabilities:"[40] Vendor Specific Information: Len=0c <?>"
Capabilities:"[70] Express Root Complex Integrated Endpoint, MSI 00"
Capabilities:"[ac] MSI: Enable+ Count=1/1 Maskable- 64bit-"
Capabilities:"[d0] Power Management version 2"
Capabilities:"[100] Process Address Space ID (PASID)"
Capabilities:"[200] Address Translation Service (ATS)"
Capabilities:"[300] Page Request Interface (PRI)"
Caption:"Intel Corporation Device 9bca (rev 04) (prog-if 00 [VGA controller])"
Device ID:"8086:2081"
Driver:"i915"
Driver Path:"/lib/modules/5.4.0-89-generic/kernel/drivers/gpu/drm/i915/i915.ko"
Driver Provider:"Intel Corporation"
Driver Provider:"Tungsten Graphics, Inc."
Driver Version:""
Flags:"bus master, fast devsel, latency 0, IRQ 150"
I/O Ports:"I/O ports at 3000 [size=64]"
Location:"Not Available"
Manufacturer:"Not Available"
Power Management Capabilities:"Power Management version 2"
Refresh Rate - Current:"59.95"
Resolution:"1920x1200"
- Memory
Physical Memory (Available):"13110 MB"
Physical Memory (Installed):"15724 MB"
Physical Memory (Total):"30983 MB"
- "SODIMM1"
Capacity:"16384 MB"
Configured Clock Speed:"Not Available"
Configured Voltage:"1.2 V"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First Position"
Locator:"SODIMM1"
Manufacturer:"859B"
Maximum Voltage:"1.2 V"
Minimum Voltage:"1.2 V"
Part Number:"T16G4SFD8266.M16FRS"
Serial Number:"E567F2D8"
Speed:"Not Available"
Type:"Synchronous"
- Motherboard
Manufacturer:"Intel Corporation"
Product:"NUC10i7FNB"
Serial Number:"GEFN1350086T"
Version:"M38062-307"
- Networking
- "Intel Corporation Ethernet Connection (10) I219-V"
Supports auto-negotiation:"Yes"
Advertised auto-negotiation:"Yes"
Auto-negotiation:"on"
Availability:"eno1: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500"
Capabilities:"[c8] Power Management version 3"
Capabilities:"[d0] MSI: Enable+ Count=1/1 Maskable- 64bit+"
Caption:"Not Available"
Default IP Gateway:"..."
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"e1000e"
Driver Path:"/lib/modules/5.4.0-89-generic/kernel/drivers/net/ethernet/intel/e1000e/e1000e.ko"
Driver Provider:"Intel Corporation, <linux.nics@intel.com>"
Driver Version:""
Duplex:"Full"
Firmware Version:"0.8-4"
Interface:"eno1"
I/O Ports:"Not Available"
IP Address:"..."
IP Subnet:"..."
MAC Address:"..."
Location:"00:1f.6"
Manufacturer:"Not Available"
Net Connection ID:"Not Available"
Port:"Twisted Pair"
Power Management:"Supports Wake-on: pumbg"
Power Management:"Wake-on: g"
Speed:"1000Mb/s"
Supported link modes:"10baseT/Half 10baseT/Full, 100baseT/Half 100baseT/Full, 1000baseT/Full"
Advertised link modes:"10baseT/Half 10baseT/Full, 100baseT/Half 100baseT/Full, 1000baseT/Full"
Partner advertised link modes:"Not Available"
- Interface enx4c56df19e42b
Auto-Negotiation:"Not Available"
Availability:"enx4c56df19e42b: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500"
Capabilities:"Not Available"
Caption:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"cdc_ncm"
Driver Path:"/lib/modules/5.4.0-89-generic/kernel/drivers/net/usb/cdc_ncm.ko"
Driver Provider:"Hans Petter Selasky"
Driver Version:""
Duplex:"Not Available"
Firmware Version:"CDC NCM"
Interface:"enx4c56df19e42b"
I/O Ports:"Not Available"
IP Address:"Not Available"
IP Subnet:"Not Available"
MAC Address:"4c:56:df:19:e4:2b"
Location:"00:14.0-4.2"
Manufacturer:"Not Available"
Net Connection ID:"Not Available"
Port:"Not Available"
Power Management:"Not Available"
Speed:"Not Available"
Supported Link Modes:"Not Available"
Advertised link modes:"Not Available"
Partner advertised link modes:"Not Available"
- "Intel Corporation Wireless-AC 9462"
Auto-Negotiation:"Not Available"
Availability:"wlp0s20f3: flags=4099<UP,BROADCAST,MULTICAST> mtu 1500"
Capabilities:"[c8] Power Management version 3"
Capabilities:"[d0] MSI: Enable- Count=1/1 Maskable- 64bit+"
Capabilities:"[40] Express Root Complex Integrated Endpoint, MSI 00"
Capabilities:"[80] MSI-X: Enable+ Count=16 Masked-"
Capabilities:"[100] Latency Tolerance Reporting"
Capabilities:"[164] Vendor Specific Information: ID=0010 Rev=0 Len=014 <?>"
Caption:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"iwlwifi"
Driver Path:"/lib/modules/5.4.0-89-generic/kernel/drivers/net/wireless/intel/iwlwifi/iwlwifi.ko"
Driver Provider:"Copyright(c) 2003- 2015 Intel Corporation <linuxwifi@intel.com>"
Driver Version:""
Duplex:"Not Available"
Firmware Version:"50.3e391d3e.0"
Interface:"wlp0s20f3"
I/O Ports:"Not Available"
IP Address:"Not Available"
IP Subnet:"Not Available"
MAC Address:"a8:64:f1:2d:60:77"
Location:"00:14.3"
Manufacturer:"Not Available"
Net Connection ID:"Not Available"
Port:"Not Available"
Power Management:"Not Available"
Speed:"Not Available"
Supported Link Modes:"Not Available"
Advertised link modes:"Not Available"
Partner advertised link modes:"Not Available"
- Operating System
Boot Device:"/dev/nvme0n1p3"
Last Reset:"up 1:54, 1 user, load average: 0,76, 0,39, 0,23"
Locale:"fr_FR"
OS Manufacturer:"Linux Mint 20.2 Uma \n \l"
OS Name:"Linux Mint 20.2 Uma \n \l"
Page File:"Nom
/dev/nvme0n1p2"
Page File Space (Available):"fichier
15625212"
Page File Space (Used):"Type
0"
Physical Memory (Available):"13204 MB"
Physical Memory (Installed):"15724 MB"
Physical Memory (Total):"30983 MB"
Version:"5.4.0-89-generic GNU/Linux"
Virtual Memory (Available):"Not Available"
Virtual Memory (Total):"16102264"
- Processor
- "Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
Architecture:"x86_64"
Available:"Offline"
Byte Order:"Not Available"
Cache Size:"12288 KB"
Caption:"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
- Characteristics
64-bit capable
Enhanced Virtualization
Execute Protection
Hardware Thread
Multi-Core
Power/Performance Control
CPU Speed (Minimum):"2199.926"
CPU Speed (Maximum):"4700 MHz"
Current Voltage:"0.6 V"
External Clock:"100 MHz"
Family:"Core i7"
- Flags
"ACPI (ACPI supported)"
"APIC (On-chip APIC hardware supported)"
"CLFSH (CLFLUSH instruction supported)"
"CMOV (Conditional move instruction supported)"
"CX8 (CMPXCHG8 instruction supported)"
"DE (Debugging extension)"
"DS (Debug store)"
"FPU (Floating-point unit on-chip)"
"FXSR (FXSAVE and FXSTOR instructions supported)"
"HTT (Multi-threading)"
"MCA (Machine check architecture)"
"MCE (Machine check exception)"
"MMX (MMX technology supported)"
"MSR (Model specific registers)"
"MTRR (Memory type range registers)"
"PAE (Physical address extension)"
"PAT (Page attribute table)"
"PBE (Pending break enabled)"
"PGE (Page global enable)"
"PSE-36 (36-bit page size extension)"
"PSE (Page size extension)"
"SEP (Fast system call)"
"SSE2 (Streaming SIMD extensions 2)"
"SSE (Streaming SIMD extensions)"
"SS (Self-snoop)"
"TM (Thermal monitor supported)"
"TSC (Time stamp counter)"
"VME (Virtual mode extension)"
ID:"60 06 0A 00 FF FB EB BF"
Level 1 Cache:"192 KiB
fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb invpcid_single ssbd ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt intel_pt xsaveopt xsavec xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp md_clear flush_l1d arch_capabilities"
Level 2 Cache:"Not Available"
Level 3 Cache:"Not Available"
Load:"load average: 0,76, 0,39, 0,23"
Manufacturer:"Intel(R) Corporation"
Model:"Not Available"
Name:"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
Number of Cores:"6"
Number of Cores - Enabled:"6"
Part Number:"To Be Filled By O.E.M."
Socket Designation:"U3E1"
Status:"Populated, Enabled"
Version:"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
Voltage:"0.6 V"
Virtualization:"Not Available"
- Storage

David_G_Intel
Moderator
585 Views

Thank you for the information. We are working on this request, the updates will be posted on the thread.


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
279 Views

Since this issue seems to be happening when connecting the dock, there doesn't seem to be an issue with the NUC. It could be the way this adapter works, the connection has to refresh for a moment before accessing graphics drivers before entering to the OS, it could be expected. We recommend checking with your Linux distro and the adapter manufacturer.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

 

Regards, 

David G 

Intel Customer Support Technician 

 

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