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Novice
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Blue screen error for the Mini-PC Intel Model BNH7i7

Blue screen error for the Mini-PC Intel Model BNH7i7

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Novice
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Hi, since I upgraded my BNH7i7 Mini Bios from version 62 to 79, I've been constantly having a blue screen problem and the device is always reset, though it was less difficult to update on version 76, but I'm so excited about it in version 79. This problem is fixed in the next update of the 80th BIOS version, but my problem has not been resolved

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Novice
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Continuing my previous conversation on the previous page that was abandoned

https://forums.intel.com/s/feed/0D50P00004JdOXxSAN?language=en_US

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Novice
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I did all the work that you did, but the problem is still unresolved. Of course, the problem with the BIOS version was low but it did not resolve. For example, in version 76, I would encounter a blue or blue one day or two, but in version 79 every 40 minutes Once I got back to the blue screen, I returned the system back to version 76, but the problem was low but not true....

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Novice
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I did not have this blue screen problem in the series from 60 to 70 before, but from the 70s onwards, this problem started.

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Novice
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If possible, until this issue is fully resolved, with the help of your friend, do not close this page so that I can contact you to resolve the problem with little help. Thanks a lot.

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Super User
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Hi @Sa Tabaei​ 

  1. The previous thread was abandoned by you. You didn't sent the SSU report as I requested and you neither din't answer to David V from Intel.
  2. Now when I'm looking on the SSU report you have attached above, I can see:

2.1 You have bios version 0076 installed (not 0079).

2.2 You have activated the Legacy mode, rather than UEFI mode.

2.3 Your drivers are outdated

2.4 Your O.S. is Microsoft Windows 10 Enterprise LTSC version 1809

 

I need the following information from you:

  1. Right mouse click on Windows icon (in bottom right corner. A Menu will open.
  2. Left mouse click on Windows PowerShell (Admin).
  3. In PowerShell, write the following commands:

diskpart and press enter

list disk and press enter

 

Please attach the image of the PowerShell (with disk listing) to your post

 

Leon

 

 

 

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Novice
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ok

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Novice
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I updated the BIOS to version 0079, but the problem with my blue screen was huge, I had to go back to version 0076 because I found less blue screen with this version but still my problem was not fixed.

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Super User Retired Employee
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What errors are actually causing these blue screens? Please install one of the freeware tools for analyzing the dump files produced and provide us with a summary.

...S

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Super User
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  1. At DISKPART prompt you should run list disk and press enter. See the attached image for an example.
  2. What method was used for Bios update to version 0079?

 

Leon

 

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Novice
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posted a file.
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Novice
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I used all methods for updating 0079

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Super User
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Hi @Sa Tabaei​ ,

  1. From the attached image, I can see that your drive has the correct partition (i.e. GPT). That is good. From the SSU report I can see however, that only Legacy mode in Bios is enabled.
  2. Please enter Bios setting - press F2 during boot.
  3. Press F9 followed by "Y" and then F10 followed by "Y" to save bios to default settings and exit to Windows.
  4. Now install Chipset Device Software: https://downloadcenter.intel.com/download/26801/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC7... and Management Engine Interface Driver: https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-... . Reboot your NUC.
  5. Install the Intel Graphic Driver : https://downloadcenter.intel.com/download/28208/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU... and reboot your NUC.
  6. There are also other drivers on Intel Download site you may wish to install: https://downloadcenter.intel.com/product/95065/Intel-NUC-Kit-NUC7i7BNH, however they will be installed during Windows update.

 

Leon

 

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Novice
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Especially as you said

 

  1. Did your computer worked correctly before bios upgrade?
  2. If the answer is yes, please upgrade your bios again, this time using bios recovery method from Power Button Menu:
  3. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file BN0076.bio (https://downloadcenter.intel.com/download/28640/BIOS-Update-BNKBL357-86A-?product=95065) on this stick and insert it into front USB slot with amber color (NUC shall be OFF).
  4. Press Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override.
  5. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
  6. When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
  7. Replace the power cord and press Power Button to switch the computer to ON.
  8. Enter Bios setting by pressing F2 during boot process.
  9. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
  10. If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings. 

 

 

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Novice
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All steps are done according to your request, but the problem persists

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Super User
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  1. Please enter Bios setting: Advanced > Boot and please verify that the UEFI boot is enabled.
  2. Please attach an image of Disk Management.
  3. I can't explain, why in the SSU report I see that your Bios is set to Legacy mode.
  4. Did you install the three drivers from my post above? Chipset, Management Engine and Graphics?

 

Leon

 

 

 

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Novice
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I updated the BIOS now to version 0079, which is the latest version

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Novice
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  1. Did you install the three drivers from my post above? Chipset, Management Engine and Graphics?

yes

All steps are done according to your request, but the problem persists

 

 

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Novice
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posted a file.
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