Blue screens NUC7CJYH2

[SPfel]

After some time (appr. 30 minutes) waching movies (no matter which player, WIN10) NUC gets a blue screen with an error such as: WHEA_UNCORRECTABLE_ERROR, SYSTEM_SERVICE_EXCEPTION, MEMORY_MANAGEMENT, UNEXPECTED_KERNEL_MODE_TRAP...

And I guess I found the reason via verifier - Netwtw06.sys -wi-fi driver, which I downloaded from downloadcenter.intel.com.

I restored the original driver and switched off the wi-fi device (my NUC connected to the internet via ethernet cable) and for now there's no problem.

I'm not a specialist, but I suppose, the last version of your Wireless Technology–Based Driver for NUC has an issue.

P.S. Updating BIOS to the latest version didn't help

[idata]

Hello, pfellow. Thank you very much for contacting the Intel Communities Team. I will be more than happy to assist you.

In order for me to assist you better, please provide me with the .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.Furthermore, can you please share with us the version of the driver that was causing these issues?Antony S.

[SPfel]

Thanks for your response. I attached a file the SSU generated.

I tried 20.60.0 version of Wireless Technology–Based Driver for Intel NUC from here: https://downloadcenter.intel.com/download/27897/Intel-Wireless-Technology-Based-Driver-for-Intel-NUC... Download Intel® Wireless Technology–Based Driver for Intel® NUC Kit NUC7CJY, NUC7PJY

[LeonWaksman]

Hello pfellow ,

Can you test with additional 4GB memory module? 4GB memory is very marginal size for watching movies.

Leon