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SPfel
Beginner
1,148 Views

Blue screens NUC7CJYH2

After some time (appr. 30 minutes) waching movies (no matter which player, WIN10) NUC gets a blue screen with an error such as: WHEA_UNCORRECTABLE_ERROR, SYSTEM_SERVICE_EXCEPTION, MEMORY_MANAGEMENT, UNEXPECTED_KERNEL_MODE_TRAP...

And I guess I found the reason via verifier - Netwtw06.sys -wi-fi driver, which I downloaded from downloadcenter.intel.com.

I restored the original driver and switched off the wi-fi device (my NUC connected to the internet via ethernet cable) and for now there's no problem.

I'm not a specialist, but I suppose, the last version of your Wireless Technology–Based Driver for NUC has an issue.

P.S. Updating BIOS to the latest version didn't help

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3 Replies
idata
Community Manager
83 Views

Hello, pfellow. Thank you very much for contacting the Intel Communities Team. I will be more than happy to assist you.

 

 

In order for me to assist you better, please provide me with the .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Furthermore, can you please share with us the version of the driver that was causing these issues?

 

 

 

Antony S.

 

SPfel
Beginner
83 Views

Thanks for your response. I attached a file the SSU generated.

I tried 20.60.0 version of Wireless Technology–Based Driver for Intel NUC from here: https://downloadcenter.intel.com/download/27897/Intel-Wireless-Technology-Based-Driver-for-Intel-NUC... Download Intel® Wireless Technology–Based Driver for Intel® NUC Kit NUC7CJY, NUC7PJY

LeonWaksman
Super User
83 Views

Hello pfellow ,

Can you test with additional 4GB memory module? 4GB memory is very marginal size for watching movies.

Leon

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