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11456 Discussions

Bluescreen continuously on NUC6i5SYH

DJame2
Beginner
1,896 Views

Hi. I have a NUC with an M2 ssd, 16GB of RAM. I installed Windows 10 64bit, as well as several programs.

I downloaded the link to all the components for the kit and installed as many as I can. No items in Device Manager are showing missing drivers. All updates have been installed.

I ran sfc /scannow and all hardware came back as correct.

I installed the very latest bios, but it still happens. I have not altered any bios settings other than to allow boot from USB, which is how I installed Windows.

The following is from BluScreenview. It details the dumps in the last few days.

==================================================

Dump File : 040917-4281-01.dmp

Crash Time : 4/9/2017 5:14:20 PM

Bug Check String :

Bug Check Code : 0x00000139

Parameter 1 : 00000000`0000001d

Parameter 2 : ffffda81`3c587480

Parameter 3 : ffffda81`3c5873d8

Parameter 4 : 00000000`00000000

Caused By Driver : igdkmd64.sys

Caused By Address : igdkmd64.sys+11ddaa

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+14a510

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\WINDOWS\Minidump\040917-4281-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 14393

Dump File Size : 727,028

Dump File Time : 4/9/2017 5:15:22 PM

==================================================

==================================================

Dump File : 040917-3859-01.dmp

Crash Time : 4/8/2017 3:39:34 PM

Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA

Bug Check Code : 0x00000050

Parameter 1 : fffff580`b4f38000

Parameter 2 : 01000000`00000002

Parameter 3 : 00000000`00000000

Parameter 4 : 00000000`00000008

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+14a510

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.14393.447 (rs1_release_inmarket.161102-0100)

Processor : x64

Crash Address : ntoskrnl.exe+14a510

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\WINDOWS\Minidump\040917-3859-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 14393

Dump File Size : 689,852

Dump File Time : 4/9/2017 12:00:08 PM

==================================================

==================================================

Dump File : 040817-6265-01.dmp

Crash Time : 4/8/2017 3:34:37 PM

Bug Check String : KMODE_EXCEPTION_NOT_HANDLED

Bug Check Code : 0x0000001e

Parameter 1 : ffffffff`c0000005

Parameter 2 : fffff803`cc578d8b

Parameter 3 : 00000000`00000000

Parameter 4 : ffffffff`ffffffff

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+14a510

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.14393.447 (rs1_release_inmarket.161102-0100)

Processor : x64

Crash Address : ntoskrnl.exe+14a510

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\WINDOWS\Minidump\040817-6265-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 14393

Dump File Size : 726,996

Dump File Time : 4/8/2017 3:38:02 PM

==================================================

==================================================

Dump File : 040817-5968-01.dmp

Crash Time : 4/8/2017 2:08:16 PM

Bug Check String : IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x0000000a

Parameter 1 : ffffffff`ffffffff

Parameter 2 : 00000000`000000ff

Parameter 3 : 00000000`00000082

Parameter 4 : fffff802`ae0a5b22

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+14a510

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.14393.447 (rs1_release_inmarket.161102-0100)

Processor : x64

Crash Address : ntoskrnl.exe+14a510

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\WINDOWS\Minidump\040817-5968-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 14393

Dump File Size : 792,732

Dump File Time : 4/8/2017 2:09:10 PM

==================================================

==================================================

Dump File : 040817-5765-01.dmp

Crash Time : 4/8/2017 12:50:57 PM

Bug Check String : SYSTEM_SERVICE_EXCEPTION

Bug Check Code : 0x0000003b

Parameter 1 : 00000000`c0000005

Parameter 2 : fffff802`5f007688

Parameter 3 : ffff8e81`7c1f63e0

Parameter 4 : 00000000`00000000

Caused By Driver : FLTMGR.SYS

Caused By Address : FLTMGR.SYS+7688

File Description : Microsoft Filesystem Filter Manager

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 10.0.14393.0 (rs1_release.160715-1616)

Processor : x64

Crash Address : ntoskrnl.exe+14a510

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\WINDOWS\Minidump\040817-5765-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 14393

Dump File Size : 727,044

Dump File Time : 4/8/2017 12:52:11 PM

==================================================

==================================================

Dump File : 040817-6078-01.dmp

Crash Time : 4/8/2017 10:37:38 AM

Bug Check String : SYSTEM_SERVICE_EXCEPTION

Bug Check Code : 0x0000003b

Parameter 1 : 00000000`c0000005

Parameter 2 : fffff800`31cd94b1

Parameter 3 : ffff8c80`45b465f0

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe</p...

0 Kudos
23 Replies
IUman
Honored Contributor II
102 Views

At this point, if you have follow all suggestion on this post and the issue persists, you can request a warranty replacement for the unit, if you have a ticket number for the RMA you did before with Intel you can use that same ticket number, if you don't have the ticket number you are free to submit a warranty request.

Chat support; http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat, for phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

APAC contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

LAR contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

North America: Phone Number 1-916-377-7000, Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

Regards,

Ivan.

DJame2
Beginner
102 Views

I should note for this board,

I sent in the NUC via UPS, and received a replacement unit.

I installed the same drive/memory back in. I had to re-activate Windows, but otherwise: it works 100% fine. No artifacting. No blue screens. All software works seamlessly.

So whatever was causing this, it almost certainly was a hardware issue. No drivers or troubleshooting fixed this. Replacing the unit itself, however, did.

IUman
Honored Contributor II
102 Views

Thank you for this information you have kindly provided to us, it is very much appreciated, I hope from now on you can have a better experience with this system.

Best wishes,

Ivan.

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