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Hi, I recently started using the Bluetooth function (had wired kbd, mouse) on a NUC7i3BNK. When Bluetooth is on, no wireless networks are detected. The NUC is running Windows 10 1809 and I have tried several versions of drivers for Bluetooth and the AC-8265 adapter. Currently both are latest from Intel site. Have tried a Windows 'network reset' several times. Have tried removing the devices in device manager and letting them re-populate. Also tried upgrading the BIOS on NUC to latest.
I tried using a 5ghz only SSID from my WAP (a UniFi AP-AC-Pro) which works fine from my Mac laptop. The 5ghz network is detected only when I disable Bluetooth adapter on the NUC. Even then, Windows takes quite a while (2-5 minutes) to actually find the network, even with Preferred Band set to 5ghz under the AC-8265 settings. This seems to be a common complaint about Windows and its wireless support, though.
There doesn't really seem to be a solution to this that I can find. Has anyone else found a workaround? I will probably buy a USB Bluetooth connector. But I'm a bit disappointed the Intel hardware/drivers can't seem to make it all work. Would it be possible to extend an antenna connector from the Wi-Fi board inside the NUC to outside the chassis?
Thanks for any suggestions!
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Hi @MWood17
- The AC 8265 adapter is equipped with two antennas marked: 1 MAIN and 2 AUX. The antenna connected to the MAIN connector, serves WiFi 5GHz , while the second antenna connected to the AUX connector serves WiFi + BT on 2.4 GHz band.
- I've checked Bluetooth functionality working correctly with either 5GHz band or 2.4GHz band connected. Both functions (WiFi + BT) should work together. My test was performed on two NUC computers equipped with AC-8265 adapter: NUC7i7DNHE and NUC8i7HVK. I don't have NUC7i3BNK, however this function should work in the same way.
- I'm assuming that your Operating System is Windows 10 version 1809.
- Please download the Chipset Device Software: https://downloadcenter.intel.com/download/26801/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC7i3BN-NUC7i5BN-NUC7i7BN?product=95069
- Download the Management Engine Driver: https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-10-64-bit-for-Intel-NUC-Products?product=95069
- Download the Bluetooth Driver: https://downloadcenter.intel.com/download/28595/Intel-Bluetooth-Technology-Based-Driver-for-Windows-10-64-Bit-for-Intel-NUC-Products?product=95069
- Download the Wireless Driver: https://downloadcenter.intel.com/download/28591/Intel-Wireless-Technology-Based-Driver-for-Intel-NUC-Kits?product=95069
- Disconnect the Internet connection.
- Open the Device Manager and open the Network Adapters category. Uninstall the Bluetooth Device and Intel Dual Band Wireless -AC 8265. Check the Delete option while uninstalling.
- Install the Chipset Device Software
- Install the Management Engine Driver
- Reboot your NUC
- Install the Bluetooth Driver
- Install the Wireless Driver
- Reconnect the Internet and reboot your NUC.
- Check how it works.
Leon

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