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Beginner
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Bonjour, Une MAJ de ma carte graphique est disponible pour mon NUC8i7BEKQA téléchargement OK mais problème de validité au moment de l'installation.

 
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Moderator
43 Views

 

Hello DCAMO1,

 

Thank you for posting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration.

 

  • What is the driver version you are trying to install?
  • Where are you downloading this driver from?
  • If possible, please attach pictures of the error message you are receiving.

 

  • Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  3. Click on the menu where it says "Summary" to change to "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

Wanner G.

Intel Customer Support Technician

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Beginner
43 Views

The driver version I am trying to install is : https://downloadcenter.intel.com/downloads/eula/29230/Intel-Graphics-Windows-10-DCH-Drivers-for-Inte...

I am downloading the driver from Intel® Driver & Support Assistant

Picture of error message

 

Intel SSU report is attached

 

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Highlighted
Beginner
43 Views

Picture of error message :

 

 

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Highlighted
Beginner
43 Views

Picture of error message attached

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Highlighted
Moderator
43 Views

Hello DCAMO1,

 

Thank you for your response.

 

Please follow these troubleshooting steps and let us know if the issue persists.

 

 

If the issue persists, try to use different browsers: Chrome*, Firefox*, or Edge* (version 44.17763/18.17763 or newer) browsers.

 

Note: Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel® Community.

 

Wanner G.

Intel Customer Support Technician

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Beginner
43 Views

I have run  Intel® Driver & Support Assistant Uninstaller. and run with  the latest Intel® Driver & Support Assistant tool version 20.2.9.6 => no more graphic DCH driver to update. ????

 

Thank you

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Moderator
43 Views

Hello DCAMO1,

 

Thank you for your response.

 

  • What is the latest graphics driver version the tool is detecting?
  • Are you using different browsers?

 

Wanner G.

Intel Customer Support Technician

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Beginner
43 Views

Hello,

 

I only using Microsoft Edge

Le last garphic driver detecting is :

 

  • Version : 26.20.100.7529
  • Date : 13/11/2019

 

Thank you.

 

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Moderator
43 Views

Hello DCAMO1,

 

Thank you for your response.

 

In this scenario, what we can recommend is that install the driver manually.

 

1. Download the latest DCH driver from downloadcenter.intel.com and save it on your Desktop.

 

Intel® Graphics - Windows® 10 DCH Drivers for Intel® NUC Version: 26.20.100.7985

 

2.  Disconnect from the Internet.

3. Uninstall any existing DCH Graphics driver via Start > Settings > Apps & Features.

4. Uninstall the (DCH) Intel® Graphics Control Panel via Start > Settings > Apps & Features.

5. Restart the computer.

6. In Device Manager > Right-click on "Intel® HD Graphics".

  • If "Microsoft Basic Display Adapter" is already listed skip to step#10.

 

7. Select "Uninstall device".

8. Enable the option "Delete the driver software for this device" and click "Uninstall".

9. Restart the computer.

  • This should delete any non-DCH driver stored on Windows driver repository. Repeat steps #6 through #9 until "Intel® HD Graphics" changes to "Microsoft Basic Display Adapter")

 

10. Install the DCH driver downloaded in step #1.

11. Restart the computer.

12. Reconnect to the Internet.

13. Restart the computer.

 

Please let us know if you are able to install this driver manually.

 

Wanner G.

Intel Customer Support Technician

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Beginner
43 Views

Hello,

 

I have installed the driver manualy => OK

 

Intel® Driver & Support Assistant tool version 20.2.9.6 => no more graphic DCH driver to update only on the french web country. It's OK on US web country (english)

 

Thank you

 

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Highlighted
Moderator
43 Views

Hello DCAMO1,

 

Thank you for your feedback. It is highly appreciated.

 

We are glad to know that you were able to install the driver. We will close this thread, but feel free to post an update or ask additional questions related to this case.

 

Wanner G.

Intel Customer Support Technician

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Beginner
43 Views

Hello,

 

When i had restarted my NUC yesterday, windows uddate has installed the old version of graphic driver. No new version of the graphic card is not now available on  the Intel® Driver & Support Assistant.

 

Today, i have a new version of bios via  the Intel® Driver & Support Assistant but when I have restarted le NUC =>no new bios installed..... I make it many times and with the F7 option il'is the same issue. the pc restart two times but no BIOS is update.

 

Thank's

 

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Highlighted
Super User
43 Views

To stop windows update from rolling back your driver, Go to control panel, devices and printer, right-click on the PC, device installation settings, and just say NO.

Then install what you want, After the reboot, WU will not rollback your driver.

 

Doc

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