Community
cancel
Showing results for 
Search instead for 
Did you mean: 
PClar2
Beginner
1,589 Views

Boot Issue DC3217IYE - Intel ICE Canyon NUC Core i3-3217U 1.8GHz QS77 DDR3 2xHDMI / Gbit LAN / USB (Next Unit of Computing)

Hi,

I have two NUC's DC3217IYE. I think that makes them 3rd Gen.

The issue I have is from time to time the NUC's do not see the internal drives on boot and start to try to boot from the Lan.

The drives are Msata 60gb Intel's. Both NUC's are mounted upside down under office desks.

The only way I can get the drive to be 'seen' again is by opening the NUC removing and re-inserting the drives.

Does anyone have any idea what could be going on, please?

I updated the bios to the latest version about a year ago. One of the NUC's I have just upgraded the mSata drive to a new 128gb crucial Msata drive but the same issue has occurred.

Thank you!

0 Kudos
7 Replies
idata
Community Manager
484 Views

Hello Paul-C,

 

 

Thank you for contacting Intel® Communities Support.

 

 

I am glad to assist you, please try a BIOS Update by Recovery option.

 

 

You can check how to do it http://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html here.

 

You can download the ''.bio'' file https://downloadcenter.intel.com/download/26602/BIOS-Update-GKPPT10H-86A-?product=71275 here

 

 

After the BIOS Recovery we recommend you to set the BIOS configuration in default by pressing F9.

 

 

Regards,

 

Stephen C.
PClar2
Beginner
484 Views

Thanks Stephen.

I have updated the bios and will see how we get on.

Do I need to increase fan speed or change any settings or will default be fine?

Thanks again!

Paul

idata
Community Manager
484 Views

Hello Paul-C

 

 

Thank you for your response,

 

 

There is no need to change fan speed or settings, the default settings should work fine, let me know if you need any other assistance by replying back

 

 

Regards,

 

 

Leonardo C

 

idata
Community Manager
484 Views

 

Hello Paul-C

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

 

Leonardo

 

PClar2
Beginner
484 Views

Hi Leonardo,

I really like these NUC computers. I added the heat pad and I have not had any problems since. Also added some more RAM

I know the fans will not last forever and I was wondering where I could get a spare, do you have any idea please?

Thank You!

Paul

idata
Community Manager
484 Views

Hello Paul-C

 

 

Thanks for your response

 

 

Glad to know that the unit is working properly for you

 

 

In regard to the spare fan, I regret to inform you that we don't have any, but if the NUC is under its warranty there is the possibility to apply it

 

 

Here is the link where you can review the warranty

 

 

https://supporttickets.intel.com/warrantyinfo https://supporttickets.intel.com/warrantyinfo

 

 

Regards,

 

 

Leonardo C.

 

idata
Community Manager
484 Views

Hello Paul-C

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

 

Leonardo C.

 

Reply