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Novice
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Bootable USB flash with OS initiated in BIOS like ZMVE Virtual CDRom 1.00

Hello.

I have an Intel NUC mini, Product code: BOXNUC7PJYH2, S/N: G6JY813000C2 SA J67992-400. When i wanted reinstall my OS Windows 10 x64, i have create a bootable USB flash for it, but, 

it was iniciated in BIOS like a ZMVE Virtual CDRom 1.00. Of course nothing is loaded from this device. And i can't reinstall my Operating system. I also have a Zalman ZM VE-200, but nothing is loaded from it too. Actually, i cant't install any OS at all.

 

Updating, or downgrading BIOS does not help.

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Super User
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Follow my procedure here to install W10: https://forums.intel.com/s/question/0D50P00004Icw2bSAB/problems-with-microsoft-supplied-windows-10-i...

 

Doc

 

Doc (not an Intel employee or contractor)
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Novice
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Actually, i have a problem with initiating my USB flash, not with installing OS on NUC device. Any bootable USB flash with any OS on it initiating in BIOS like ZMVE Virtual CDRom 1.00, and not like USB flash drive "any name". ZMVE Virtual CDRom 1.00 was the first device from which OS was installed for the first time.

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Moderator
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MYabl, I just wanted to check if the problem persists and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Novice
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Yes i need!

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Moderator
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MYabl, Thank you very much for your response.

 

You mentioned that the BIOS was updated but the problem persists, just to confirm, is the latest BIOS version 0051 currently installed?:

https://downloadcenter.intel.com/download/28892/BIOS-Update-JYGLKCPX-86A-?product=126137

Please restore the BIOS values to defaults by pressing F9 and then F10 to save and exit.

Did you test all the USB ports?

Do you have the option to test a different USB device?

Is the USB device recognized as a storage device when connected to the Intel® NUC?

Do you have the chance to test this same USB device on a different computer? Just to rule out a possible problem with the USB device itself.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Novice
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  • Yes, the latest BIOS version is 0051, which i've download from official web page
  • BIOS values where restored to defaults
  • i've test few USB ports
  • i've test 3 USB devices and external USB DVD-ROM
  • Yes USB device recognized when connected to the INTEL NUC, but it recognized like a virtual CDRom from the device Zalman ZM VE-200, and not like the other different storage device. I'll tell more, every bootable USB device, which was connected to the Intel NUC where recognized like a virtual CDRom from the device Zalman ZM VE-200
  • I'm using this USB devices all time to install OS on different devices
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Moderator
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MYabl, Thank you very much for letting us know those results.

 

Just for testing purposes, if you disconnect the Zalman ZM VE-200 device and the connect another USB device, is the problem the same?

Is that other USB device recognized properly?

 

In this case, the problem seems to be related to Windows* and how it is recognizing the USB devices, if you removed the Zalman ZM VE-200 device and the problem gets fixed then it will indicate that this is not a hardware problem and that the Intel® NUC is working fine.

 

As a troubleshooting step you can always try to reinstall Windows* from scratch, please back up all the important information you might have in the computer if you are going to try this option.

If the problem remains after that, then the next thing to do will be to contact Microsoft directly for them to provide technical assistance on this matter:

https://support.microsoft.com/en-us

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Novice
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Zalman ZM VE-200 is permanently disconnected.

I tried to connect USB storage without any HDD, but have the same result - any USB bootable device, recognized like a virtual CDRom from the device Zalman ZM VE-200.

At least, i have installed Windows, using BIOS console without EFI interface, but still, any USB bootable devices recognized like a virtual CDRom from the device Zalman ZM VE-200.

 

Need to know one thing, I'v used Zalman's virtual CDRom to install OS Windows 10 as first OS on this PC. But, I'm often using Zalman's virtual CDRom to install different OS on different PC and have never problems before and after.

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Moderator
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MYabl, Thank you very much for providing those details.

 

The problem could be related to the fact that the Zalman's virtual CDRom was used to install Windows* 10 as the first Operating System on the Intel® NUC.

 

Do you have the chance to test a different SSD/HDD and install Windows* from scratch on it using a regular USB device without connecting Zalman's virtual CDRom?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Novice
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I have installed Windows, using BIOS console without EFI interface, and installed from USB flash drive, nothing have changed at all.

In this case, a don't use my Zalman's virtual CDRom at all.

 

Regards,

Mykyta Y.

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Moderator
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MYabl, Thank you for sharing that information.

 

Just to make sure, could you please provide the steps that you followed to install Windows* using BIOS console without EFI interface?

 

In reference to the Zalman ZM VE-200 device, you use it only to install Windows*, only the bootable ISO image is stored in there or is there any additional information in it?

 

Is there any link where we can download the same Windows* ISO image that you are installing so we can try to replicate this scenario in our Intel® lab?

 

We actually recommend to install Windows* from Microsoft's web site:

https://www.microsoft.com/en-us/software-download/windows10

 

Please provide a screenshot of when the Intel® NUC is detecting any USB flash drive as the Zalman's virtual CDRom?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Novice
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Of course.

1) I did bootable USB flash drive using Microsoft MediaCreationTool

2) Using BIOS boot configuration i enabled option "Internal UEFI Shell" in "Boot Configuration" menu.

3) I choose "Boot Priority" menu, and by choosing option "UEFI: Built-in EFI Shell" restarted computer.

4) Then, after EFI Shell was loaded, i using "cd" command choosed correct folder and lanched windows instalation.

 

About Zalman.

I use it for many things, but in this case i'v used it for a first time for installing Windows(there was a Windows 10 ISO loaded), and that was the last time, when I'v plugged in Zalman to that PC NUC.

About what Windows ISO you asking me? about that what was installed for the first time? If that is, then there is no chance to fined it, because, that was ISO file that a'v created using Microsoft MediaCreationTool. I'v recreated it for many times.Oser side of my PC NUC.jpgUSB bootable device.jpgUEFI boot priority in BIOS.jpgBoot configuration in BIOS.jpgEFI Shell BIOS.jpg

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Moderator
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MYabl, Thank you very much for providing that description and the pictures.

 

It seems to be that for some reason the BIOS is saving or storing the device that you used to install the Operating System for the first time, which is the ZMVE Virtual CDRom 1.00.

 

So, for this scenario what we can try now is a BIOS recovery to the latest BIOS version 0051 and once again load the BIOS values to defaults:

https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

https://downloadcenter.intel.com/download/28892/BIOS-Update-JYGLKCPX-86A-?product=126137

 

Please let us know the results of trying the BIOS recovery so we can further assist you with this matter.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Novice
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Nothing has changed :(

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Highlighted
Moderator
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MYabl, Thank you very much for sharing that information.

 

We are sorry to hear the issue persists with the Intel® NUC Kit NUC7PJYH.

 

Based on the troubleshooting steps provided and the fact that the problem remains, we considered that there might be a hardware problem with the Intel® NUC itself.

 

I will send you a private message to further assist you with this matter.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Moderator
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To all the peers in this thread: The solution was provided after getting in contact directly with the customer.

 

If by any chance a peer viewing this thread is reporting the same issue or needs further assistance, please get in contact directly with Intel® customer support for further assistance on this matter:

https://www.intel.com/content/www/us/en/support/contact-support.html#@6

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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