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Brand NEW NUC Beast Canyon - no display after bios update

Sillyvain
Beginner
629 Views

I just received a brand New NUC Beast Canyon today.  I went on the intel site and downloaded the detect my PC Utility.  I rebooted and then I open the Intel software and it detected a new Bios update for my NUC and I decided to install it. It installed it without any issues. Guess what my NUC doesn't even boot. I tried the 3 seconds power menu with the USB stick recovery bios and it doesn't work. I took the jumper off the security recovery pin and nothing. all I see is a cursor on the screen.

 

Why ME....

0 Kudos
11 Replies
Sillyvain
Beginner
606 Views

 

I Followed this tread  https://community.intel.com/t5/Intel-NUCs/NUC8i7HVK-got-BIOS-update-from-IDA-but-stuck-to-boot-after...

 

Its not working.

 

Why in the hell didn't Intel remove these bios from their website????  Its an ongoing issue and they totally ignored it..

 

I am done with Intel.. I am sticking with HP and Dell from now on. I never had any issues with these 2 companies in the past.

 

 

Alberto_R_Intel
Moderator
588 Views

Sillyvain, Thank you for posting in the Intel® Communities Support.


In this case, even though you mentioned that you already tried the BIOS recovery, just to confirm, in the links below you will find the latest BIOS version for your Intel® NUC, which is 0067, and the instructions on how to perform the BIOS update:

https://www.intel.com/content/www/us/en/download/19270/bios-update-hnkbli70.html?wapkw=nuc8i7hvk

https://downloadmirror.intel.com/30530/eng/nuc-bios-update-readme.pdf


If the problem persists after that, we recommend to get in contact directly with the place of purchase to replace the Intel® NUC following the warranty options they might have or you can also get in contact directly with your local Intel® Support department so we can replace the unit for you:


Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat


For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).


Regards,

Albert R.


Intel Customer Support Technician


Amphi
New Contributor I
579 Views
Hello Sillyvain,
I believe there is some mis-communication here.
The link the pervious person gave you was for a nuc8 that you mentioned you followed.
Use this link for the beast canyon NUC11BTMi9/ 7 for the most up to date bios
https://www.intel.com/content/www/us/en/download/646323/bios-update-dbtgl579.html.
Once it running & the windows a OS is installed.
Download and install the chipset software before anything else.
Here is the download link.

https://www.intel.com/content/www/us/en/download/19695/intel-chipset-device-software-for-windows-10-...
Sillyvain
Beginner
576 Views

Yes I used the correct one :

 

https://www.intel.com/content/www/us/en/download/646323/bios-update-dbtgl579.html.

 

 

What is strange is when I power up the system it reads the USB stick since you see it flashing and then all I see on the TV is a cursor nothing else.

 

I removed the Nvidia RTX 3060 video card also.. 

 

Why isn't Intel doing anything about this issue? like if someone else were to update their NUC with the Intel utility and brick their system why in the hell is Intel not removing that ability to further damage any more systems??????  

Amphi
New Contributor I
574 Views
So your video is hooked to a tv ?
That can complicate matters as not all tv’s & various HDMI cables are compatible. Try a regular PC monitor first to get it running (and without the rtx3060 installed)
Sillyvain
Beginner
564 Views

I tried it on 3 new monitors before I went to a TV. it's displaying a cursor.    

 

Can you find me an Intel authorized repair center in Canada in the region of Ottawa??

 

I will bring it there to get it serviced.

 

 

Amphi
New Contributor I
560 Views
Sillyvain,
I’m just a novice user like you, not associated with Intel support.
Sorry I can’t help you.
Try to do a search for Intel support in Canada. Or contact CA support for an RMA
Sillyvain
Beginner
557 Views

I already did that lol I will find one

Sillyvain
Beginner
540 Views

I want to know if there is a firmware earlier than 50.  The old bios worked until I updated to the new one listed on the download center.

Amphi
New Contributor I
530 Views
Sillyvain,
No older versions.
Read this link to try to Restore / Recover previous version.
Good luck !

https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html
Sillyvain
Beginner
510 Views

I am shipping it back and I bought another one with a 3080 video card instead of the 3060.

 

I am disappointed how Intel knew about this ongoing issue which turns NUC's into bricks and didn't nothing to prevent it to other future buyers. its like they didn't care.

 

Then you need to go into a community forum and try to get it fixed yourself when it was an issue that was caused by Intel in the first place.

 

Intel you get an F for effort because you deserve it.  a $3000 Canadian Intel NUC is not cheap and it could be easily avoided it if you have stopped this bios issues from ever happening. 

 

 

 

 

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