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VRami3
Beginner
1,263 Views

Brand new NUC Skull Canyon problems.

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Ok so I just bought a Skull Canyon NUC installed Crucial 8GB 2133 MHz CT8G4SFD8213.16FA2 and a Samsung 512GB 960 PRO NVME MZ-V6P512 these 2 hardwares were Intel Validated. So i plug it up and pushed the power button nothing happened, then I pressed and held the power button nothing happened. So I then checked the power cable it's plugged in looks good, power brick is getting slightly warm as is the unit itself. So I press the power button again and nothing happens so this time I keep pressing the power button and after about 20-30 seconds of continues pressing unit turns on and my monitor picks up the signal for a split second and I have nothing on the screen just blackness the fan is spinning so I press and hold the power button and the unit turns off then I unplug it. I open up the unit re-seat the memory and the drive just to be on the safe side and I have to start the whole procedure again. I press the button and it turned on after 15 presses this time the power led indicator stayed off but the fan is running no signal to the monitor once again HDMI or DP doesn't matter which. So I call over my buddy with a SC NUC and use his memory and M.2 SSD same thing happens I can't seem to get this thing working. I literally just took it out the box a few hours ago. Can someone give me any help does this sound like an RMA issue?

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1 Solution
n_scott_pearson
Super User Retired Employee
81 Views

Remove the memory. As you then power on the unit (pressing the power button just once), do you see the Power Button LED flashing. If not, then I would say the unit is DOA and you should get it replaced.

You can get it replaced through point of purchase or via the RMA process with Intel. If you need to do it through Intel, you need to contact Intel Customer Support directly. Here is contact information based upon geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

(You can also try the chat service (http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service), but this is limited to PST TZ hours)

Now, if you do see the LED flashing (it should be three flashes), then I would be looking at the memory as not being compatible for some reason. This is the exact same memory that I have and it works fine in my KY NUC, so it should work.

Hope this helps,

...S

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4 Replies
n_scott_pearson
Super User Retired Employee
82 Views

Remove the memory. As you then power on the unit (pressing the power button just once), do you see the Power Button LED flashing. If not, then I would say the unit is DOA and you should get it replaced.

You can get it replaced through point of purchase or via the RMA process with Intel. If you need to do it through Intel, you need to contact Intel Customer Support directly. Here is contact information based upon geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

(You can also try the chat service (http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service), but this is limited to PST TZ hours)

Now, if you do see the LED flashing (it should be three flashes), then I would be looking at the memory as not being compatible for some reason. This is the exact same memory that I have and it works fine in my KY NUC, so it should work.

Hope this helps,

...S

View solution in original post

VRami3
Beginner
81 Views

Thanks N. Scott Pearson

OK I tried turning on the unit without any memory modules, pressed the power button one time the unit does absolutely nothing. No fan spin, no power button LED, NO NOTHING.

I got to say this being my first Intel purchase I'm highly disappointed.

n_scott_pearson
Super User Retired Employee
81 Views

Yea, it happens all too often. There is either something happening in transit or their factory QA leaves something to be desired...

VRami3
Beginner
81 Views

Now that you mention it the box I received it in was pretty thin and the bubble wrapping was less then desireable. O well thanks for the help.

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