Brand new NUC with major issues..

[McDx]

I purchased a NUC11PAHi5000 and what I thought was going to be an amazing experience has turned into a huge headache. 

I have my NUC connected to two ASUS PB278Q 1440p monitors. MiniDP to DP, USBc to DP. It doesn't matter what cable to what port nothing wants to work correctly. When I power the NUC on it only detects one monitor. I have to unplug the cable then re-plug it in to detect both. I hate it.

The NUC will only sleep once in awhile. When it does sleep, the fan continues to run during the night. Why does the NUC CPU fan run while the NUC is in sleep mode?. When i try to wake the NUC up it doesn't wake. Just the power button light "breathing" but keyboard wont wake it. Mouse wont wake it. The power button wont wake it. 

I turned on wake from USB in bios then set wake using this device in device manager. Now the NUC wont sleep ever. The monitors go black but the NUC never fully goes into sleep mode. 30 seconds later the screens come back on and I'm at the login screen.  powercfg/lastwake says nothing.

The other day powered on the NUC it said "system went into overheat". My AC is set to 73 so really? BIOS shows idle temp is 34c so the IHS is fine. So random.

If i open advanced power options it's missing like six power options. why? See picture.

I am so frustrated with this NUC. It's brand new, with fresh copy of windows 10. Latest BIOS and up to date device drivers.  My god any help as to what settings you guys use would be great..

[Steven_Intel]

Hello McDx,

Thank you for posting on the Intel® communities. I am sorry you are having issue with your new Intel® NUC11PAHi5, I will be glad to assist you.

The fan turns off when the internal temperature of the NUC falls below 25 degrees C (77 F), even in sleep mode. Please try a clean installation of the latest graphics drivers. You can check the clean installation steps here: https://www.intel.com/content/www/us/en/support/articles/000057389.html and download the graphics drivers here: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

Please let me know if the issue persists.

Best regards,

Steven G.

Intel Customer Support Technician.

[McDx]

Thank you for the reply. I wanted to update everyone on my NUC. My issues were caused by a feature called "modern standby".  

Disabling modern standby, going with the normal sleep states S3/S4/S5 as well as enabling these features in windows 10 solved the problems with sleep/wake and the monitors not waking up.  

I had to enable sleep S4/S5 and deep sleep S4/S5 in power section of bios. 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power

1. New > DWORD Value (32-bit).
2. Name the new value as PlatformAoAcOverride 
3. Set PlatformAoAcOverride to 0

 Hopefully this solution can help others with the same problems.  

[PCLOGICNZ]

Does your NUC shutdown properly as well?  

Based on my current experience with all my Gen11 NUC's I would not purchase another one.

You say you on the latest version of the BIOS 0046?    What video driver are you using?  

Also what is the version number of your NUC.  Check the sticker on the bottom for something like M11791-306  etc.

[Steven_Intel]

Hello McDx,

We are glad to know the issue is now solved. Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. 

Please feel free to check this article about the issue: https://www.intel.com/content/www/us/en/support/articles/000059300/intel-nuc.html

Since the thread is now solved, we will proceed to close it. 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

@PCLOGICNZ in case you need assistance with your NUC, please create a new post explaining the issue, and we will be glad to assist you.

Best regards,

Steven G.

Intel Customer Support Technician.