All of sudden the cooler has stopped spinning. In the bios all sensors show t 0, the cooler does not react to fixed settings.
Tried to reset the battery, bios restore, no luck
NUC7i5BNK, latest BIOS
Thank you for joining the Intel® NUC Community. I am sorry to hear you are having issues with the cooler.
Please try the following suggestions:
Oh, we're listening alright. Don't be insulted, but we have no idea what your capabilities are and we must consequently treat you as a complete and utter boob until you prove otherwise.
Amy is asking you to review the documentation on how to perform a proper CMOS reset and how to perform a proper Recovery Update of the BIOS and to then re-perform these operations. If you feel that you have competently performed these steps, we can move on.
If the problem still exists, you will need to perform more drastic measures. First, repeat the BIOS Recovery operation, but this time use the jumper-based method and take the following additional instructions into account:
If this does not recover the operation of the sensors and fan speed control, a more-drastic CMOS clear operation may be necessary. This is a complex and delicate process. If you do not strongly feel that you are competent enough to do so, skip this step!
To well and truly clear CMOS, you must unplug the NUC from the wall and then unplug the CR2032 battery from the board for a minimum of 15 minutes. Note the following:
The only way that you will see the problems that you are seeing is if the firmware for the microcontroller in the Super I/O ASIC is not executing. The only ways that this can happen are if (a) the Super I/O ASIC has failed, or (b) the ASIC is not getting its firmware cleanly (or the firmware is corrupted). The firmware is delivered and installed as part of the BIOS update process. The BIOS Recovery process is necessary to ensure that this portion of the firmware is fully overwritten.
If you get to this point and the problem still exists, you are likely going to have to get a replacement NUC. If you cannot do so via the store you purchased it from, contact Intel directly to initiate the RMA process. Here is contact information, by geography:
http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada
http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa
http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific
http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America
You can also attempt to use the http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service, but understand that this is offered in English only and subject to the business hours in the Pacific Timezone.
Hope this helps,