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Camera desn't work on Win11

Xinli2
Beginner
388 Views

Camera Code: 0xA00F4244

 

When I use Win11 by UNC M15 Laptop , but Camera does not work. I am quite sure it is correct installed device diver [Camera-Win10_Win11-60.22000.6.5560].

Else has the same issue, as well to solved solutions.

Issue 1.png

 

 

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3 Replies
AndrewG_Intel
Moderator
350 Views

Hello @Xinli2

Thank you for posting on the Intel® communities.


In order to review this further, could you please provide us with the following details?

1- Is this a new system? Did the laptop's camera work fine before or are you experiencing this issue since the first day that you have the laptop?

2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows*, BIOS, driver, or software updates?)

3- Just to make sure, do you get this error message when trying to use the Laptop's built-in camera with the "Microsoft* Windows's Camera App"?

4- Do you have the same issue if you try to use the Laptop's built-in camera with different apps? For instance, with video calling apps like Skype*, Microsoft* Teams, Zoon* Meeting, Google* Duo, etc?

5- In Windows* Device Manager under "Cameras" do you see the entry related to the Camera device? Does the device have an exclamation mark error (yellow bang) or an error code?


6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
322 Views

Hello Xinli2

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
304 Views

Hello Xinli2

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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