Can NUC11PAHi5 use Optane H20?

[Yongkee]

Got both recently.  NUC has opdated with latest BIOS PATGL357.0041.  I believe I have followed the instruction here Intel Optane Memory H Series Installation & User Guide to install but somehow BIOS can only see QLC 3DNAND but not Optane portion of the disk. 

I assumed it'd be a message display glitch, so went ahead to install windows10, then RST, etc.  During the whole time, never saw any indication that the system/OS found the existance of Optane drive.

Any suggestion?  Or should I just wait for newer BIOS?  Appreciate any help!  Thanks.

[DeividA_Intel]

Hello Yongkee,  

Thank you for posting on the Intel® communities.  I understand you are having issues with your Intel® NUC 11 Performance kit - NUC11PAHi5.

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Can you take a picture of the disk manager?

3. Can you take a picture of the Intel® Rapid Storage Technology disk options?

4. Do you have any RAID configuration?

5. If possible, provide the version of the Intel® Rapid Storage Technology.

Regards,  

Deivid A.  

Intel Customer Support Technician 

[LeonWaksman]

Hi @Yongkee 

You are not the first complaining on H Series SSD not working in Panther NUC NUC11PAHi7 Can't use both a SATA and NVME drive.

Neither Optane support is not mentioned in this NUC specification.

Finally the Intel H Series SSD is not Included in the Validated Components List.

The above brings me to conclusion that Optane  is not supported on this NUC.

Leon