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GCoss1
Beginner
545 Views

Can a 20 ft. hdmi cable from the NUC to it's monitor permanently foul up the Win 10 desktop image?

The NUC has operated fine with a 3' cable. When a 20' cable is used, the desktop is displayed multiple times horizontally on the monitor. This condition remains when going back to the 3' cable and the Win 10 installation has to be redone. Intel tech says the problem is the cable. Does it make sense that using a given cable can radically and permanently change the Windows installation?

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12 Replies
Alberto_R_Intel
Moderator
41 Views

GCoss1, Thank you for posting in the Intel® Communities Support. Just to let you know, if the 20 feet cable is working properly there is no reason why this problem should be happening, it could be related to a different component. In order to better assist you we just wanted to confirm a few details about your system: What is the model of the NUC? Where is the NUC located, is it on a Business environment, or at Home or at a Factory, please provide a detailed description? The 20 feet cable that you are using, is it an HDMI - HDMI straight cable or you are using adapter/converters/extenders? Which is the BIOS version currently installed? Which is the graphics driver version currently installed? Which Windows version are you using? We also need to confirm the rest of the components that you are using, for that you can always provide the SSU report: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility To attach the file, once you choose "reply" select the "clip" icon on the lower left corner. If for some reason you cannot attach the report, please provide the following information: What is the model of the monitor? What is the model of the memory RAM? Please provide speed, voltage and quantity of sticks. What is the model of SSD/Hard Drive? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
GCoss1
Beginner
41 Views

Thank you very much, Alberto!

 

I've transferred my work to my HP NUC temporarily so I can make some progress.

 

I'll return to the Intel NUC soon to do as you requested.

LeonWaksman
Super User
41 Views

@AlbertR_Intel​ ,

The question was about 20 feet cable rather than 20 inch.

 

Leon

Alberto_R_Intel
Moderator
41 Views

GCoss1, You are very welcome, thank you for letting us know those updates. Sure, no problem, take your time, once you get the chance please let us know that information. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
41 Views

GCoss1, I just wanted to check if you were able to work with the Intel® NUC and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
41 Views

GCoss1, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
GCoss1
Beginner
41 Views

That is certainly agreeable. However, as I pointed out earlier, I was forced to put the Intel nuc aside and use my HP nuc to keep my project moving, I will, as I've said, give you the information that you asked for when I can get back to the Intel nuc.

Alberto_R_Intel
Moderator
41 Views

GCoss1, Perfect, no problem at all, thank you for letting us know those updates. Once you get the chance to provide those details, please do that, the case will be re-open so we can further assist you. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
GCoss1
Beginner
41 Views

Here is the information requested. There was no opportunity to send the SSU results in the way you suggested. The submission method involved first requesting tech support. I have the results in a text file.

 

NUC Model NUC8i7HNK

OS Name Microsoft Windows 10 Pro

Version 10.0.17134 Build 17134

BIOS Version/Date Intel Corp. HNKBLi70.86A.0037.2018.0423.0910, 4/23/2018

SMBIOS V3.1

Intel HD Graphics 630

Microsoft Basic Display Adapter

Cable 18' High Speed HDMI with internet Type CL3 (tried with and without inline amp)

The NUC is used in my home theater as a music player

Alberto_R_Intel
Moderator
41 Views

GCoss1, Thank you very much for letting us know those details. I will send you an email so you can reply back to it with the SSU report. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
41 Views

GCoss1, Thank you very much for providing that information and the report. Please test the NUC using the very basic configuration, just one memory stick, with a wired mouse if it is possible and without the Gustard x20 pro DAC, please let us know the results. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
41 Views

GCoss1, Thank you for your feedback. We need to perform troubleshooting to confirm the NUC is working as expected. Since we have not validated the components or devices you are using, we cannot confirm if they are compatible or not. It is for this reason we request you to test the unit in the minimum configuration and if there is still and issue we can recommend the warranty options. If the unit works as expected, you will then need to test each device individually to find the issue, or the 'culprit' that is causing the conflict, either with the NUC itself or with another device. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation