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Beginner
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Can get video resolution to 2560x1600

Trying to setup my 5th Skull Canyon which is being problematic with a 30" HP LCD. When installing Win10 initially the resolution is 2560x1600. When I start loading system drivers for the unit, the resolution jumps down to a max 1280x800. I have tried to load all the drivers manually and automatically with the Intel updater program. When it to load the latest 27-8-2018 graphics drivers it reports "This installation package is not supported by this processor type."

Here are the current driver details from Intel report:

- "Display"

Intel ® Graphics Driver Version:"1.7.22.0"

- "Intel(R) Iris(TM) Pro Graphics 580"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1.00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) Iris(TM) Pro Graphics 580"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=Iris+Pro+Graphics+580"

CoInstallers:"igfxCoIn_v4534.dll, CoDeviceInstall"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"10/06/2016 05:00 PM"

Driver Path:"C:\Windows\system32\DRIVERS\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"21.20.16.4534"

INF:"oem23.inf"

INF Section:"iSKLD_w10"

Install Date:"Not Available"

Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"12"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_193B&SUBSYS_20648086&REV_09\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"59 Hz"

Refresh Rate - Maximum:"59 Hz"

Refresh Rate - Minimum:"59 Hz"

Resolution:"1280 X 800"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) Iris(TM) Graphics Family"

I am not sure if am update display driver will fix the resolution issue but I will be in the right direction. How can I get the driver to work?

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2 Replies
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Community Manager
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redham: Thank you for joining the Intel® communities.

 

 

Based on the report, since the computer is using Intel® Iris Pro Graphics 580, we can always try to install the Intel generic graphics driver version 25.20.100.6326:

 

https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=88357

 

 

What is the model of the NUC?

 

Were you able to use that resolution before?

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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Community Manager
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redham: I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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