Can not install any driver on nuc 7i5

[Eodnhoj]

Dear All,

Im not able to install any driver on nuc 7i5dnk2e.

OS: Win10 pro, x64.

e.g.: when im trying to install lan driver or gpu driver, the installer says "Cannot install drivers. No Intel(R) Adapters are preset in this computer.". I've checked, ethernet is enabled in bios.

I've tried several versions of eth driver for this nuc (22.X, 23.X, 25.X, 26X). Also tried older versions (oldest available is 22.X ). Also tried to extract the .exe file and update manually. Nothing works. No ethernet connection can be established, no driver can be installed. The same thing happens if im trying to install a gpu or chipset driver, the same error message appears.

I've tried to download and install the recommended "bundle" driver package, the same thing happens.

Can somebody help, how can i install an ethernet driver and make a connection?

[David_G_Intel]

Hello Eodnhoj

Thank you for posting on the Intel️® communities. 

Please share with us the following information:

• Screenshots of the errors
• Was the NUC working properly before?
• Is this a clean Windows Install?
• Provide the Intel® System Support Utility (Intel® SSU) resiults:  
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save". 

Regards, 

David G 

Intel Customer Support Technician

[LeonWaksman]

You should start from installing the Chipset Device Software and then reset the computer.

Leon

[David_G_Intel]

Hello Eodnhoj

Were you able to check the previous posts?  

Let us know if you still need assistance.   

Best regards,  

David G.   

Intel Customer Support Technician

[David_G_Intel]

Hello Eodnhoj

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician